Shipping & Receiving Specialist

National Dentex; Rochester Hills (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid holidays, vacation, and sick time

401K with company contribution

Tuition reimbursement

Job summary

National Dentex is hiring a Shipping & Receiving Specialist for their Nelson Dental Laboratory in Rochester Hills, MI. The role involves data entry for prescriptions, scheduling cases, billing, and customer communications in a full-time capacity with benefits.

Ideal candidates have a high school diploma, Microsoft Office experience, dental office familiarity, and strong attention to detail. Proficiency in English is essential, with emphasis on accuracy and team collaboration.

Qualifications

• High school diploma or equivalent.
• Dental office experience preferred.
• Dental terminology knowledge preferred.
• Billing experience preferred.
• Working knowledge of Microsoft Office.

Responsibilities

• Enter prescription information via Data Entry to schedule cases.
• Perform the scheduling function for each case received and enter demographics and customer information; print notes matching to case.
• Responsible for billing and invoicing all finished cases.
• Assist with answering incoming calls; make outgoing calls to customer offices; respond to inquiries from customer offices.
• Unpacking and sanitizing new work per instructions; wear protective gear as required.
• Sort and attach doctor prescriptions; properly packing completed cases; verify and consolidate cases for shipping.
• Maintain UPS/FedEx software; ensure database integrity and correct account naming.
• Disburse cases for local drivers; maintain shipping boxes stock.

Skills

English proficiency

Detail oriented

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill a number of key positions within our organization including this Shipping & Receiving Specialist opportunity at NDX Nelson Dental Laboratory in Rochester Hills, MI.

The regular hours for this position are from 9:00 AM to 5:00 PM, Monday through Friday, and may vary from time to time.

This is a full-time position featuring employee benefits including:

• health, dental, vision, disability, and life insurance
• paid holiday, vacation, and sick time
• 401K with company contribution
• tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Enter prescription information via Data Entry to schedule cases
• Perform the scheduling function for each case received
  • Enter demographics and customer information
  • Print preference notes matching to case
• Responsible for billing and invoicing all finished cases and will sort and attach
• Assist with answering incoming calls
• Make outgoing calls to customer’s offices
• Respond to all inquiries from customer’s offices

Secondary Responsibilities and Essential Functions of the Position:

• Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
• Sorts and attaches doctor prescriptions
• Responsible for properly packing all completed cases
• Responsible for verifying and properly consolidating all cases to prepare for shipping
• Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
• Disburse cases for local drivers
• Maintain proper level of assembled shipping boxes
• All other jobs as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Strong attention to detail

Minimum Education and Experience Required:

• Preferred: High school diploma or equivalent
• Demonstrated relevant employment experience may be considered in lieu of education
• Dental office experience preferred
• Dental terminology knowledge preferred
• Billing experience preferred
• Working knowledge of Microsoft Office required

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals
• Personal protective equipment as required

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• May be required to push, pull, lift, and/or carry up to 20 pounds

Qualifications

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

High School or Equivalent or better.

Experience

Working knowledge of Microsoft Office

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.