Shipping & Receiving Coordinator

Roskam Foods; Kentwood (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Roskam Foods, a Grand Rapids-based contract manufacturer, is seeking an organized office professional to support daily operations. You will handle scheduling, phone calls, and routine clerical tasks, while generating Bills of Lading and coordinating truck dock assignments.

The role involves ensuring accurate paperwork and providing responsive customer service to internal teams. Ideal candidates will manage multiple tasks efficiently, verify driver IDs, seal trailers, and assist with bulk

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and phone etiquette.
• Ability to manage multiple clerical tasks and deadlines.
• Experience with verifying paperwork and filing procedures.

Responsibilities

• Run day-to-day office tasks (appointments, phones, etc.).
• Create Bills of Lading (BOLs).
• Assign trucks to dock doors and coordinate with drivers.
• Instruct Hi-Lo operations on priorities.
• Check driver IDs and seal trailers.
• Create switcher/shuttle moves as needed.
• Perform bulk receiving at M2 or Mazda.
• Complete yard and refer checks.
• Verify accuracy of paperwork and records.
• Provide customer service and support to operations.
• Manage flow of inbound/outbound trucks.
• Assist with other clerical duties as required.

Skills

Office administration

Customer service

Phone etiquette

Documentation

Tools

Microsoft Office

MS Excel

MS Word

Job description

Position Description and Purpose:

Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf‑stable products. We're a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose‑driven leadership to generate value for all. And we're on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners.

Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness.

Key Essential Functions:

• Running the day-to-day office task (making appointments, answering phones, etc.)
• Creating BOLs
• Assigning trucks to appropriate dock doors
• Instructing Hi‑Lo Ops on their next priorities
• Checking truck drivers IDs
• Sealing trailers
• Creating switcher/shuttle moves
• Bulk Receiving- if at M2 or Mazda
• Completing yard/refer checks
• Verifying completion and accuracy of completed paperwork
• Customer Service
• Control the Flow of inbound/outbound trucks
• Any other clerical work that needs to be done

Roskam Foods offers a competitive compensation package that includes medical, dental, and vision benefits, tuition reimbursement, life and disability insurance, and a 401 (k) plan with company match.

AAP/EEO Statement: Roskam Foods is a recognized veteran‑friendly and equal opportunity employer.

We are excited to introduce you to all that Roskam has to offer—from the many valuable benefits to programs that support your lifestyle needs and opportunities for professional development. Roskam is an equal opportunity employer.