Shipping & QA Operations Specialist

JM Test Systems, LLC.; Alexandria (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA with employer contribution

Paid time off

401(k) with company matching

Job summary

JM Test Systems in the United States seeks an Administrative Operations Specialist to keep intake, inspection, quoting, and shipping flowing smoothly. You will work across Shipping, Receiving, QA, and AR support, processing packages, creating work orders in CalMapp, tagging instruments, and communicating with customers and teammates.

You’ll thrive on organization, accuracy, and a willingness to learn across departments, with a Monday–Friday schedule in a lab-based environment.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Microsoft Outlook, typing, and navigating multiple systems.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent organization and time management, with the ability to multitask in a fast-paced environment.
• Clear, professional communication and a customer service mindset, especially when managing quotes or delays.
• Reliable, team-oriented, and able to maintain confidentiality.
• Preferred: UPS and FedEx shipping programs and claims, data entry, QA, or AR support, work order software, or shipping compliance such as ITAR and hazmat.

Responsibilities

• Keep shipments moving. Process all incoming packages within 2 hours of receipt with zero daily carryover, and prepare outgoing UPS and FedEx shipments that meet ITAR, AES, and hazmat requirements.
• Receive and route equipment. Inventory incoming equipment each morning, prioritize rush, warranty, and new-account orders, create accurate work orders, and route equipment to the right department.
• Serve customers at the counter. Handle equipment drop-offs and pick-ups, capture accurate intake details, verify invoices, and assist with payments.
• Protect quality. Inspect instruments for specifications, condition, and completeness, apply QA tags, verify paperwork, approve work orders in CalMapp, and log failures.
• Stay on top of work orders. Monitor need-by dates, maintain the daily hot list, follow up on overdue items, and keep technicians, managers, and customers informed of delays.
• Support accurate billing. Prepare and update calibration and repair quotes, obtain customer approval, and verify completed work orders before routing them to AR Billing.
• Keep things organized. Maintain clean, safe work areas, accurate records and reports, and take part in team projects, training, and continuous improvement.

Skills

Attention to detail

Organization and time management

Clear, professional communication

Customer service mindset

Multitasking in fast-paced environment

Confidentiality

Team-oriented

Microsoft Outlook

Typing

Navigating multiple systems

Education

High school diploma or equivalent

Tools

CalMapp

Job description

JM Test Systems in the United States seeks an Administrative Operations Specialist to keep intake, inspection, quoting, and shipping flowing smoothly. You will work across Shipping, Receiving, QA, and AR support, processing packages, creating work orders in CalMapp, tagging instruments, and communicating with customers and teammates.

You’ll thrive on organization, accuracy, and a willingness to learn across departments, with a Monday–Friday schedule in a lab-based environment.