Shipping Operations Lead

Etna Shared Services; Grand Rapids (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan with company match

Medical, Dental and Vision Insurance

Job summary

Etna Shared Services is seeking a Shipping Coordinator to oversee daily shipping operations in Michigan. You will work with customers, sales, customer service, branch personnel, warehouse staff, and drivers to ensure accurate and timely deliveries.

Responsibilities include directing the shipping department, scheduling daily assignments, training staff, monitoring performance, and supporting continuous improvement initiatives. A valid chauffeur's license is preferred.

Qualifications

• High School Diploma or equivalent.
• Six months to one year of related experience and/or training.
• Experience in plumbing, waterworks, distribution, logistics, or dispatching is preferred.

Responsibilities

• Direct and oversee daily shipping operations and staff.
• Schedule and coordinate daily assignments for shipping associates.
• Train, mentor, and provide ongoing direction to shipping staff.
• Monitor activity, performance, accuracy, and productivity; address issues.
• Delegate responsibilities and adjust workloads based on needs.
• Assist with fleet routing and second runs as needed.
• Coordinate responses to customer requests when applicable.
• Ensure shipping activities meet standards for accuracy, efficiency and safety.
• Support company goals, policies, and continuous improvement initiatives.
• Collaborate with HR and Safety on employee matters.
• Provide back-up support to Shipping Manager and Router as needed.
• Assist with hiring, retention, training and development.

Skills

Shipping operations

Team leadership

Customer service

DOT/FMCSA knowledge

GPS & mapping

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Job description

Etna Shared Services is seeking a Shipping Coordinator to oversee daily shipping operations in Michigan. You will work with customers, sales, customer service, branch personnel, warehouse staff, and drivers to ensure accurate and timely deliveries.

Responsibilities include directing the shipping department, scheduling daily assignments, training staff, monitoring performance, and supporting continuous improvement initiatives. A valid chauffeur's license is preferred.