Shipping Coordinator

Etna Shared Services; Grand Rapids (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan with company match

Medical, Dental and Vision Insurance

Job summary

Etna Shared Services is seeking a Shipping Coordinator to oversee daily shipping operations in Michigan. You will work with customers, sales, customer service, branch personnel, warehouse staff, and drivers to ensure accurate and timely deliveries.

Responsibilities include directing the shipping department, scheduling daily assignments, training staff, monitoring performance, and supporting continuous improvement initiatives. A valid chauffeur's license is preferred.

Qualifications

• High School Diploma or equivalent.
• Six months to one year of related experience and/or training.
• Experience in plumbing, waterworks, distribution, logistics, or dispatching is preferred.

Responsibilities

• Direct and oversee daily shipping operations and staff.
• Schedule and coordinate daily assignments for shipping associates.
• Train, mentor, and provide ongoing direction to shipping staff.
• Monitor activity, performance, accuracy, and productivity; address issues.
• Delegate responsibilities and adjust workloads based on needs.
• Assist with fleet routing and second runs as needed.
• Coordinate responses to customer requests when applicable.
• Ensure shipping activities meet standards for accuracy, efficiency and safety.
• Support company goals, policies, and continuous improvement initiatives.
• Collaborate with HR and Safety on employee matters.
• Provide back-up support to Shipping Manager and Router as needed.
• Assist with hiring, retention, training and development.

Skills

Shipping operations

Team leadership

Customer service

DOT/FMCSA knowledge

GPS & mapping

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Job description

Etna Supply has been powering growth with an excellent reputation for over 60 years. We are an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, strong partnerships, continuous improvement, and a culture built on fairness, integrity, and respect.

What We Offer:

• Competitive compensation and benefits package, including quarterly bonuses!
• 401(k) w/ company match
• Medical, Dental, and Vision Insurance
• Company provided and Voluntary Life Insurance
• Short Term and Long-Term Disability
• and more!

The Shipping Coordinator position assists with overseeing the delivery and shipping department. This role works closely with customers, sales personnel, customer service, branch personnel, warehouse staff, and drivers to support daily shipping operations, coordinate truck routing, address shipping issues, maintain an organized staging area, and ensure accurate and timely deliveries.

Essential Duties & Responsibilities

• Direct and oversee daily shipping operations and shipping department staff.
• Schedule and coordinate daily assignments for shipping associates to support efficient and timely outbound operations.
• Train, mentor, and provide ongoing direction to shipping associates.
• Monitor department activity, performance reports, accuracy, and productivity, and address inefficiencies or errors as needed.
• Delegate responsibilities and adjust workloads based on operational needs and priorities.
• Assist with fleet routing, including second runs and other delivery needs as necessary.
• Assist with coordinating and responding to customer requests when applicable.
• Ensure shipping activities meet established standards for accuracy, efficiency, safety, and customer service.
• Support company goals, policies, procedures, and continuous improvement initiatives.
• Partner with Human Resources and the Safety Committee on employee, safety, and continuous improvement matters.
• Perform shipping department duties as operational needs require.
• Provide back-up and support to the Shipping Manager and Router as needed.
• Assist with employee hiring, retention, training and development, performance management, and corrective action responsibilities.

Knowledge & Skills

• Working knowledge of company products, processes, and distribution operations.
• Understanding of DOT and FMCSA requirements, as well as state and local transportation regulations.
• Ability to read maps and utilize GPS technology effectively.
• Knowledge of local roads and customer locations within the service area.
• Ability to manage multiple priorities and adapt quickly in a fast-paced environment.
• Strong communication, teamwork, customer service, and organizational skills.
• Sound judgment and effective problem-solving abilities.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to operate standard office equipment and computer systems.
• Strong attention to detail and commitment to accuracy.

Education & Experience

• High School Diploma or equivalent; or
• Six months to one year of related experience and/or training; or
• An equivalent combination of education and experience.
• Experience in plumbing, waterworks, distribution, logistics, or dispatching is preferred.

Certifications & Licenses

• Ability to pass operator exam and safely operate powered industrial equipment.
• Valid Chauffeur's License (or willingness to obtain one) and an acceptable driving record.

Physical Demands & Work Environment

• Frequently required to walk, stand, talk, hear, grasp, handle, reach, and use fingers.
• Regularly required to sit, climb, bend, stoop, push, pull, carry, and lift up to 50 lbs.
• Must perform essential job functions safely and with consistent alertness.
• Vision requirements include near and far vision.
• Work is performed primarily indoors with occasional outdoor exposure to extreme weather conditions.
• Noise levels are generally moderate.

We are an Equal Employment Opportunity Employer.