Shipping & Mail Center Associate

The Package Master; Sylvania (OH); Sur place; USD 32 000 - 40 000; Plein temps

Résumé du poste

The Package Master in Sylvania, OH is seeking a reliable Shipping & Mail Center Associate with hands-on PostalMate experience to handle shipments, mailbox services, and customer drop-offs.

You will process shipments with major carriers, weigh and measure packages, and provide friendly service while keeping accurate records and assisting customers with shipping options.

Qualifications

• Hands-on PostalMate experience.
• Knowledge of shipping procedures for UPS, FedEx, USPS, and DHL.
• Experience processing shipments, prepaid labels, package drop-offs and returns.
• Ability to use shipping software, scales, barcode scanners, label printers, and POS systems.
• Good communication, customer service, and organizational skills.
• Ability to stand for extended periods.

Responsabilités

• Use PostalMate to process shipments, print shipping labels, enter package details, and manage shipping transactions.
• Handle domestic and international shipments through UPS, FedEx, USPS, and DHL.
• Accept customer package drop-offs, verify shipment information, and follow required procedures for each carrier.
• Process prepaid labels, QR-code returns, and eligible carrier drop-offs.
• Weigh and measure packages, determine shipping options, and assist customers with rates and delivery estimates.
• Handle incoming packages, maintain accurate package records, and manage customer pickups.
• Assist with private mailbox rentals, mail receiving, and customer notifications.
• Prepare packages for carrier pickup and maintain accurate daily shipping and drop-off records.
• Maintain an organized shipping area and provide friendly customer service.

Connaissances

PostalMate

Shipping software

Scales

Barcode scanners

Label printers

POS systems

Customer service

Communication

Organization

Outils

PostalMate

UPS

FedEx

USPS

DHL

Description du poste

The Package Master is looking for a reliable and customer-focused Shipping & Mail Center Associate who has hands-on knowledge of PostalMate and multi-carrier shipping operations. The ideal candidate should be comfortable processing shipments, handling customer drop-offs, managing incoming packages, and assisting customers with shipping and mailbox services.

Responsibilities

• Use PostalMate to process shipments, print shipping labels, enter package details, and manage shipping transactions.
• Handle domestic and international shipments through UPS, FedEx, USPS, and DHL.
• Accept customer package drop-offs, verify shipment information, and follow the required procedures for each carrier.
• Process prepaid labels, QR-code returns, and eligible carrier drop-offs.
• Weigh and measure packages, determine shipping options, and assist customers with rates and delivery estimates.
• Handle incoming packages, maintain accurate package records, and manage customer pickups.
• Assist with private mailbox rentals, mail receiving, and customer notifications.
• Prepare packages for carrier pickup and maintain accurate daily shipping and drop-off records.
• Maintain an organized shipping area and provide friendly customer service.

Required Qualifications

• Hands-on experience with PostalMate is strongly preferred.
• Practical knowledge of shipping procedures for UPS, FedEx, USPS, and DHL.
• Experience processing shipments, prepaid labels, package drop-offs, and returns.
• Ability to use shipping software, scales, barcode scanners, label printers, and point-of-sale systems.
• Good communication, customer service, and organizational skills.
• Ability to handle packages and stand for extended periods when needed.

Preferred Qualifications

• Previous experience at a pack-and-ship store, shipping center, mailbox store, or retail shipping counter.
• Knowledge of domestic and international shipping requirements, package handling, and carrier pickup procedures.
• Experience with private mailbox services and package receiving.