Shipping & Fulfillment Specialist - Customer Experience

CineStill Inc.; Scio Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts

Dynamic team environment

Professional growth opportunities

Job summary

CineStill Inc. is seeking a detail-oriented Shipping Associate to handle pick, pack, and ship duties, assist with assembly and labeling, and support daily operations. You’ll work closely with team members to maintain accuracy and efficiency in a fast-growing e-commerce environment.

Ideal candidates bring 1–3 years in retail or warehouse roles, strong communication, and a proactive approach to problem-solving. Ability to lift up to 50 lbs and familiarity with ShipStation or MS Office is a plus.

Qualifications

• 1-3 years in retail, shipping, assembly, customer service, or warehouse operations.
• Self-motivated and results-oriented in a fast-paced, entrepreneurial environment.
• Strong organizational skills and attention to detail.
• Ability to lift and move packages up to 50 lbs.
• Excellent written and verbal communication.
• Problem-solving mindset with proactive approach.
• Microsoft Office Suite (Excel, Word) a plus.
• Familiarity with inventory management software and shipping platforms like ShipStation a plus.
• Familiarity with Slack and Notion a plus.
• Understanding of film photography products is preferred.

Responsibilities

• Pick, pack, and ship customer orders accurately and efficiently.
• Assist with product assembly, labeling, and packaging according to SOPs.
• Support daily shipping operations for domestic and international delivery.
• Assist with inventory tasks like restocking and cycle counts; minimize discrepancies.
• Maintain a clean, organized, safe workspace.
• Collaborate with team to ensure quality and timely completion; suggest process improvements.
• Assist in managing returns, exchanges, and damaged goods.
• Assist customers with online store order questions (shipping, address holds, etc.).
• Identify recurring ticket patterns and notify the Customer Service Lead.

Skills

Organizational skills

Communication skills

Problem-solving

Self-motivated

Attention to detail

Team collaboration

Proficiency with MS Office

ShipStation familiarity

Slack and Notion familiarity

Film photography knowledge (preferred)

Tools

ShipStation

Microsoft Office (Excel, Word)

Slack

Notion

Job description

CineStill Inc. is seeking a detail-oriented Shipping Associate to handle pick, pack, and ship duties, assist with assembly and labeling, and support daily operations. You’ll work closely with team members to maintain accuracy and efficiency in a fast-growing e-commerce environment.

Ideal candidates bring 1–3 years in retail or warehouse roles, strong communication, and a proactive approach to problem-solving. Ability to lift up to 50 lbs and familiarity with ShipStation or MS Office is a plus.