Part-Time Fulfillment & Support Specialist

CineStill Inc.; Scio Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts

Dynamic team environment

Professional growth opportunities

Job summary

CineStill Inc. is seeking a detail-oriented Shipping Associate to handle pick, pack, and ship duties, assist with assembly and labeling, and support daily operations. You’ll work closely with team members to maintain accuracy and efficiency in a fast-growing e-commerce environment.

Ideal candidates bring 1–3 years in retail or warehouse roles, strong communication, and a proactive approach to problem-solving. Ability to lift up to 50 lbs and familiarity with ShipStation or MS Office is a plus.

Qualifications

• 1-3 years in retail, shipping, assembly, customer service, or warehouse operations.
• Self-motivated and results-oriented in a fast-paced, entrepreneurial environment.
• Strong organizational skills and attention to detail.
• Ability to lift and move packages up to 50 lbs.
• Excellent written and verbal communication.
• Problem-solving mindset with proactive approach.
• Microsoft Office Suite (Excel, Word) a plus.
• Familiarity with inventory management software and shipping platforms like ShipStation a plus.
• Familiarity with Slack and Notion a plus.
• Understanding of film photography products is preferred.

Responsibilities

• Pick, pack, and ship customer orders accurately and efficiently.
• Assist with product assembly, labeling, and packaging according to SOPs.
• Support daily shipping operations for domestic and international delivery.
• Assist with inventory tasks like restocking and cycle counts; minimize discrepancies.
• Maintain a clean, organized, safe workspace.
• Collaborate with team to ensure quality and timely completion; suggest process improvements.
• Assist in managing returns, exchanges, and damaged goods.
• Assist customers with online store order questions (shipping, address holds, etc.).
• Identify recurring ticket patterns and notify the Customer Service Lead.

Skills

Organizational skills

Communication skills

Problem-solving

Self-motivated

Attention to detail

Team collaboration

Proficiency with MS Office

ShipStation familiarity

Slack and Notion familiarity

Film photography knowledge (preferred)

Tools

ShipStation

Microsoft Office (Excel, Word)

Slack

Notion

Job description

Key Responsibilities:

• Pick, pack, and ship customer orders accurately and efficiently.
• Assist with product assembly, labeling, and packaging of CineStill-manufactured items according to production standards and SOPs.
• Support daily shipping operations, including preparing parcels for domestic and international delivery.
• Assist with inventory management tasks such as restocking and cycle counts, and work with the team to minimize discrepancies.
• Maintain a clean, organized, and efficient workspace, adhering to safety and organizational standards.
• Collaborate with team members to ensure quality, consistency, and timely completion of tasks and work together to improve processes and enhance customer experience.
• Assist in managing returns, exchanges, and damaged goods, ensuring prompt resolution for customers.
• Assist customers with their online store order-related questions (product recommendations, shipping, address holds, etc.).
• Recognize any recurring patterns from customer tickets and notify the Customer Service Lead.

Qualifications:

• 1-3 years of experience in retail, shipping, assembly, customer service, or warehouse operations, preferably in an e-commerce environment.
• Self-motivated and results-oriented, with the ability to thrive in a fast-paced and entrepreneurial environment.
• Strong organizational skills and attention to detail.
• Ability to lift and move packages up to 50 lbs.
• Excellent communication skills, both written and verbal.
• Problem-solving mindset with a proactive approach to overcoming challenges.
• Proficiency with Microsoft Office Suite (Excel, Word) is a plus.
• Familiarity with inventory management software and shipping platforms like ShipStation is a plus.
• Familiarity with communication and project management platforms (Slack and Notion) is a plus.
• Understanding of film photography products and a passion for analog photography is not required, but preferred.

Benefits:

• Discounts and mark-outs
• A dynamic and supportive company with passionate colleagues

CineStill offers a collaborative, fast-paced work environment with room for professional growth and development. If you’re passionate about what you do and want to be part of a growing company with exciting opportunities, we’d love to hear from you! Join us at CineStill and be part of a team that's shaping the future of analog photography.