Shipping & Field Service Support Specialist

Siemens; Hingham (MA); On-site; USD 46,000 - 63,000; Full time

Job summary

Siemens in Hingham, MA seeks a Field Service Support Specialist to provide field-based technical and administrative support. You will assist with equipment, track service activities, process shipments, and maintain precise service records.

The role requires strong computer skills, attention to detail, and effective communication with customers and internal teams. Preferred experience includes FedEx Ship Manager and UPS WorldShip, along with reliability in handling multiple tasks and

Qualifications

• Strong computer skills including Microsoft Office Suite (Word, Outlook) and database systems.
• Experience with FedEx Ship Manager and UPS WorldShip or similar shipping platforms.
• Careful observation and dedication to maintaining accurate documentation.
• Strong data entry and recordkeeping skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Strong verbal and written communication skills.

Responsibilities

• Provide field service support by assisting with equipment, technical issues, and customer requests.
• Use computer systems and software applications to track, document, and manage service activities.
• Process and coordinate shipments using FedEx and UPS shipping systems, including crafting labels, tracking shipments, and resolving delivery issues.
• Maintain accurate service records, shipping documentation, and inventory data.
• Ensure all information is entered with a high level of accuracy and attention to detail.
• Prepare reports, update databases, and verify documentation for completeness.
• Communicate effectively with customers, vendors, and various internal groups.

Skills

MS Office

Database systems

Data entry

Communication

Multitasking

Tools

FedEx Ship Manager

UPS WorldShip

Job description

Siemens in Hingham, MA seeks a Field Service Support Specialist to provide field-based technical and administrative support. You will assist with equipment, track service activities, process shipments, and maintain precise service records.

The role requires strong computer skills, attention to detail, and effective communication with customers and internal teams. Preferred experience includes FedEx Ship Manager and UPS WorldShip, along with reliability in handling multiple tasks and