Shipping Exceptions Specialist – Fast-Paced Logistics

DigiKey Electronics; Thief River Falls (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

DigiKey Electronics is seeking a Senior Shipping Associate - Exceptions to join our on-site team in Minnesota. You will process global customer orders, resolve order exceptions, and prepare shipments for same-day dispatch. Regular attendance is required, with a Monday–Friday schedule from 5:00 a.m.

to 1:30 p.m. Role emphasizes troubleshooting, use of carrier software (FedEx Ship Manager, UPS WorldShip, DHL EasyShip), and collaboration across Sales, Customer Service, Logistics, and Accounts

Qualifications

• Highschool diploma or GED required.
• 1-2 years of warehouse experience.
• Read, write, and communicate in English.
• Basic computer navigation and typing skills.
• Able to think critically and come to a resolution while leveraging systems/tools and working across business units.
• Able to solve problems quickly and efficiently; collaborate with peers and leaders as needed to resolve issues.
• Ability to actively participate as a team member in order to meet departmental goals.
• Demonstrated ability to multi-task and adapt to changing requests.

Responsibilities

• Troubleshoot and handle errors on all orders that do not auto post or require invoices or additional steps.
• Be proficient with carrier software such as FedEx Ship Manager, UPS WorldShip, DHL EasyShip and process orders correctly.
• Read order notes and determine the next processing step.
• Liaise between Sales, Customer Service, Logistics, Accounts Receivable, and PDC to meet customer requirements.
• Manually enter dimensions/weights and post orders that do not fit belt systems or palletize.
• Re-palletize, wrap, and band products as needed.
• Ensure truck logs are completed and shipping documents uploaded; coordinate with other departments for corrections.
• Provide carrier support by keeping shipping cages clear and moving pallets as needed.
• Operate pallet jacks, forklifts, and related equipment.

Skills

English communication

Basic computer skills

Critical thinking

Problem solving

Team collaboration

Adaptability

Education

High school diploma or GED

Tools

ERP

Manhattan

KiSoft

FedEx Ship Manager

UPS WorldShip

DHL EasyShip

Job description

DigiKey Electronics is seeking a Senior Shipping Associate - Exceptions to join our on-site team in Minnesota. You will process global customer orders, resolve order exceptions, and prepare shipments for same-day dispatch. Regular attendance is required, with a Monday–Friday schedule from 5:00 a.m.

to 1:30 p.m. Role emphasizes troubleshooting, use of carrier software (FedEx Ship Manager, UPS WorldShip, DHL EasyShip), and collaboration across Sales, Customer Service, Logistics, and Accounts