Senior Shipping Associate - Exceptions - AM

digikey; Thief River Falls (MN); On-site; USD 42,000 - 47,000; Full time

Job summary

DigiKey Electronics is seeking a Senior Shipping Associate - Exceptions for an essential on-site role in Minnesota. The position processes global customer orders, resolves order exceptions, and coordinates with carriers for same-day shipping. The schedule is Monday through Friday, 5:00 a.m.

to 1:30 p.m., with potential pay differentials for shift or skill levels. The role requires 1–2 years of warehouse experience, a high school diploma or GED, English proficiency, and basic computer skills.

Qualifications

• High school diploma or GED required
• 1-2 years of warehouse experience
• Read, write, and communicate in English
• Basic computer navigation and typing skills
• Able to think critically and resolve issues using systems/tools
• Able to multi-task and adapt to changes quickly
• Dependable team player committed to excellence

Responsibilities

• Troubleshoot and handle errors on orders that do not auto post or need invoices
• Read order notes and determine next steps in processing
• Liaise between Sales, Customer Service, Logistics, Accounts Receivable, and PDC to meet customer requirements
• Manually enter dimensions, weights, and postings for non-conveyable/large items
• Re-palletize, wrap, and band product when necessary
• Ensure truck logs are completed and shipping documents uploaded
• Move shipping cages and operate pallet jacks and related equipment

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page .

Product Distribution Roles:

• Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)
• Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)
• Full-Time 3-12 Shift - $ 23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)
• Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)
• Relocation and Sign-On bonuses available for specific full-time product distribution roles - Ask your recruiter for more information!

Position Overview:

The Senior Shipping Associate - Exceptions is responsible for processing global customer orders, ensuring final steps for accurate delivery is complete and all orders are provided to the carriers for same day shipping. This role specializes in identifying, troubleshooting, and resolving order exceptions and system errors.

This is an essential onsite role, which requires regular onsite attendance.

Schedule: Monday - Friday, 5:00 a.m. - 1:30 p.m.

Responsibilities:

• Troubleshoot and handle errors on all orders that do not auto post or that need invoices or additional steps to be completed
• Well-versed in carrier specific software programs such as: Fed Ex Ship Manager, UPS WorldShip, DHL EasyShip, and show a demonstrated ability to process orders correctly
• Read order notes and make the best determination of the next step in processing the order
• Serve as a courteous and effective liaison between Sales, Customer Service, Logistics, Accounts Receivable, and PDC in meeting customer requirements
• Manually enter dimensions, weights, and posting of orders that do not fit on the belt system (large and oversized/non-conveyable products) or items that ship out palletized.
• Complete re-palletization, wrapping, and/or banding of product when necessary
• Ensure truck logs are completed, upload necessary shipping documents, and collaborate with other departments for possible corrections
• Perform carrier support by keeping the shipping cages clear including remove boxes to place on pallets and emptying the shipping cages to avoid belt congestion; move cages to applicable carrier
• Operate pallet jacks, pallet jack scale, PIV/forklift, stand on pallet jack, part mover, and pallet wrapping machine

Required Knowledge, Skills, and Experience

• Highschool diploma or GED required
• 1-2 years of warehouse experience
• Read, write, and communicate in English
• Basic computer navigation and typing skills
• Able to think critically and come to a resolution leveraging systems|tools and working across business units
• Able to solve problems quickly and efficiently; collaborate with peers and leaders as needed to resolve issues
• Ability to actively participate as a team member in order to meet departmental goals
• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
• Able to solve problems quickly and efficiently
• Dependable, responsible contributor committed to excellence and success
• Adapt to changes in software and processes quickly and accurately

Tools/Systems/Software

ERP

Manhattan

KiSoft

Specific software programs: FedEx Ship Manager, UPS WorldShip, DHL EasyShip

Physical Requirements:

• Ability to perform repetitive hand, wrist and arm motion
• Capable of spending 8-10 hours walking/standing on concrete
• Regularly lift up to 35 lbs. and occasionally lift up to 50 lbs. with assistance
• Ability to twist or bend and occasionally climb stairs
• Ability to reach with hands and arms above shoulder level

Pallet Shipping

Use of pallet jack up to 60 lbs. with heavier packages requiring team lift

Use of PIV equipment ( Cushman cart, Electric Pallet jack, Stand on Pallet jack and Fort lift)

Compensation:

The starting base pay rate for this position is:$20.00 This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.

Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including