Senior Shipping Associate - Exceptions | AM

DigiKey; Thief River Falls (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

DigiKey Electronics seeks a Senior Shipping Associate - Exceptions to process global orders, resolve exceptions, and ensure same-day shipping. This on-site role collaborates with Sales, Customer Service, Logistics, AR, and PDC to meet customer needs.

Schedule: Mon–Fri, 5:00 a.m.–1:30 p.m.; base pay starts at $20 with possible differential pay for shifts and skills. Requires 1–2 years warehouse experience and English proficiency.

Qualifications

• Highschool diploma or GED required.
• 1–2 years warehouse experience preferred.
• Read, write, and communicate in English.
• Able to navigate basic computer systems and typing.
• Able to multi-task and work across teams to resolve issues.
• Dependable team player with attention to detail.

Responsibilities

• Troubleshoot/order exceptions and ensure proper posting and invoicing.
• Interact with Sales, Customer Service, Logistics, AR, and PDC to meet needs.
• Enter dimensions/weights for non-standard shipments and palletized items.
• Support palletizing, wrapping, and shipping cage coordination.
• Maintain accurate truck logs and upload shipping documents.
• Operate pallet jack and related equipment as required.
• Ensure orders are processed for same-day shipping where possible.

Skills

English proficiency

Warehouse experience

Critical thinking

Problem solving

Team collaboration

multitasking

Education

Highschool diploma or GED

Tools

ERP

Manhattan

KiSoft

FedEx Ship Manager

UPS WorldShip

DHL EasyShip

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

Product Distribution Roles

• Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)
• Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)
• Full-Time 3-12 Shift – $23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)
• Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)

Relocation and Sign-On bonuses available for specific full-time product distribution roles - Ask your recruiter for more information!

Position Overview

The Senior Shipping Associate - Exceptions is responsible for processing global customer orders, ensuring final steps for accurate delivery is complete and all orders are provided to the carriers for same day shipping. This role specializes in identifying, troubleshooting, and resolving order exceptions and system errors.

This is an essential onsite role, which requires regular onsite attendance.

Schedule: Monday - Friday, 5:00 a.m. - 1:30 p.m.

Responsibilities

• Troubleshoot and handle errors on all orders that do not auto post or that need invoices or additional steps to be completed
• Well-versed in carrier specific software programs such as: Fed Ex Ship Manager, UPS WorldShip, DHL EasyShip, and show a demonstrated ability to process orders correctly
• Read order notes and make the best determination of the next step in processing the order
• Serve as a courteous and effective liaison between Sales, Customer Service, Logistics, Accounts Receivable, and PDC in meeting customer requirements
• Manually enter dimensions, weights, and posting of orders that do not fit on the belt system (large and oversized/non-conveyable products) or items that ship out palletized.
• Complete re-palletization, wrapping, and/or banding of product when necessary
• Ensure truck logs are completed, upload necessary shipping documents, and collaborate with other departments for possible corrections
• Perform carrier support by keeping the shipping cages clear including remove boxes to place on pallets and emptying the shipping cages to avoid belt congestion; move cages to applicable carrier
• Operate pallet jacks, pallet jack scale, PIV/forklift, stand on pallet jack, part mover, and pallet wrapping machine

Required Knowledge, Skills, And Experience

• Highschool diploma or GED required
• 1-2 years of warehouse experience
• Read, write, and communicate in English
• Basic computer navigation and typing skills
• Able to think critically and come to a resolution leveraging systems|tools and working across business units
• Able to solve problems quickly and efficiently; collaborate with peers and leaders as needed to resolve issues
• Ability to actively participate as a team member in order to meet departmental goals
• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
• Able to solve problems quickly and efficiently
• Dependable, responsible contributor committed to excellence and success
• Adapt to changes in software and processes quickly and accurately

Tools/Systems/Software

• ERP
• Manhattan
• KiSoft
• Specific software programs: FedEx Ship Manager, UPS WorldShip, DHL EasyShip

Physical Requirements

• Ability to perform repetitive hand, wrist and arm motion
• Capable of spending 8-10 hours walking/standing on concrete
• Regularly lift up to 35 lbs. and occasionally lift up to 50 lbs. with assistance
• Ability to twist or bend and occasionally climb stairs
• Ability to reach with hands and arms above shoulder level

Pallet Shipping

• Use of pallet jack up to 60 lbs. with heavier packages requiring team lift
• Use of PIV equipment ( Cushman cart, Electric Pallet jack, Stand on Pallet jack and Fort lift)

Compensation

The starting base pay rate for this position is: $20.00

This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.

Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [e-mail].

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