Shipping & Delivery Support Specialist

Spee-Dee Delivery Service; Saint Cloud (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Employee Assistance Program

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery Service is seeking a Customer Service Representative in St. Cloud, MN. The role handles inquiries about shipments and service, tracing packages, and coordinating deliveries with drivers and the claims department.

Responsibilities include logging complaints or compliments, communicating results to customers, and maintaining accurate shipment records. The position requires strong communication and basic computer skills, with standard daytime hours and pay based on experience.

Qualifications

• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Knowledge of basic computer skills.
• Professional telephone etiquette and good listening skills.

Responsibilities

• Confer with customers via telephone or email in order to trace packages and arrange deliveries.
• Obtain details of customer complaints or compliments.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Act as a liaison between customers and drivers to resolve delivery issues.
• Communicate with the claims department and branch managers to resolve discrepancies.
• Retrieve manifests and other shipper information to aid the process of tracing shipments.
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses.
• Perform other related duties as assigned.

Skills

Communication skills

Attention to detail

Basic computer skills

Telephone etiquette

Education

High school diploma or equivalent preferred

Must be 18 years of age

Job description

Spee Dee Delivery Service is seeking a Customer Service Representative in St. Cloud, MN. The role handles inquiries about shipments and service, tracing packages, and coordinating deliveries with drivers and the claims department.

Responsibilities include logging complaints or compliments, communicating results to customers, and maintaining accurate shipment records. The position requires strong communication and basic computer skills, with standard daytime hours and pay based on experience.