Logistics Customer Support Specialist

EmergencyMD; Saint Cloud (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Employee Assistance Program

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery is seeking a Customer Service Representative to receive, investigate, and respond to all customer inquiries about shipments and service. Mon-Fri shifts 7:00AM-4:00PM or 9:00AM-6:00PM, with hourly wages of $18.00–$20.00 based on experience.

Responsibilities include tracing packages, handling complaints or compliments, and coordinating with drivers and claims teams to resolve issues while maintaining accurate records and providing excellent service.

Qualifications

• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Knowledge of basic computer skills.
• Professional telephone etiquette and good listening skills.

Responsibilities

• Confer with customers via telephone or email to trace packages and arrange deliveries.
• Obtain details of customer complaints or compliments.
• Contact customers to respond to inquiries or to notify investigation results.
• Act as a liaison between customers and drivers to resolve delivery issues.
• Coordinate with claims and branch managers to resolve discrepancies.
• Retrieve manifests and shipper information to aid tracing shipments.
• Document mis-deliveries, follow-ups, and alternate delivery addresses.
• Perform other related duties as assigned.

Skills

Verbal and written communication

Attention to detail

Basic computer skills

Professional telephone etiquette

Education

High school diploma or equivalent

Job description

Spee Dee Delivery is seeking a Customer Service Representative to receive, investigate, and respond to all customer inquiries about shipments and service. Mon-Fri shifts 7:00AM-4:00PM or 9:00AM-6:00PM, with hourly wages of $18.00–$20.00 based on experience.

Responsibilities include tracing packages, handling complaints or compliments, and coordinating with drivers and claims teams to resolve issues while maintaining accurate records and providing excellent service.