Customer Service & Dispatch Coordinator

Spee Dee Delivery Service, Inc.; Saint Cloud (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery Service, Inc. in Saint Cloud, MN is seeking a Customer Service Representative to receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.

Hours are Monday-Friday, 7:00AM-4:00PM or 9:00AM-6:00PM, with an hourly wage of $18.00-$20.00 based on experience. The role involves tracing packages, addressing complaints, and acting as a liaison between customers, drivers, and the claims department.

Qualifications

• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Knowledge of basic computer skills.
• Professional telephone etiquette and good listening skills.

Responsibilities

• Confer with customers via telephone or email to trace packages and arrange deliveries.
• Obtain details of customer complaints or compliments.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Act as a liaison between customers and drivers to resolve delivery issues.
• Communicate with the claims department and branch managers to resolve discrepancies.
• Retrieve manifests and other shipper information to aid the process of tracing shipments.
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Basic computer skills

Telephone etiquette

Education

High school diploma or equivalent preferred

Must be at least 18 years old

Job description

Spee Dee Delivery Service, Inc. in Saint Cloud, MN is seeking a Customer Service Representative to receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.

Hours are Monday-Friday, 7:00AM-4:00PM or 9:00AM-6:00PM, with an hourly wage of $18.00-$20.00 based on experience. The role involves tracing packages, addressing complaints, and acting as a liaison between customers, drivers, and the claims department.