Shipping Coordinator

VIRA Insight, LLC; Lewisville (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

VIRA Insight, LLC is seeking a Shipping Coordinator to manage full truckload and LTL orders, schedule pickups, and oversee outbound shipments. You will ensure items are inspected, shipped, and processed on time while adhering to company policies.

The role requires strong organization, proactive follow-up, and customer-focused problem solving to keep shipments moving. Ideal candidates are highly organized, analytical, and capable of coordinating with internal teams, carriers, customers, and

Qualifications

• 2+ years of shipping/logistics experience required.
• High School Diploma or equivalent.
• Experience routing, processing and closing sales orders after pickup.
• Ability to work in a fast-paced environment with strong follow-up.

Responsibilities

• Review sales orders, changes, returns/cancellations; print shipping labels; schedule loads; process shipping paperwork.
• Coordinate and oversee shipping services to ensure orders are filled correctly.
• Communicate with shippers to obtain rates; manage large volumes of packages; assist routing tasks.
• Proactively follow up to obtain missing information, approvals, and documentation to prevent delays.
• Take ownership of open shipping issues and ensure resolution with the appropriate parties.
• Maintain accurate shipping records, schedules, and tracking information; analyze for discrepancies and trends.
• Provide professional customer service to internal and external customers.

Skills

Communication

Customer focus

Organization

Follow-up

Logistics software

MS Excel

Data analysis

Attention to detail

Education

High School Diploma

Tools

TMS software

ERP systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.POSITION SUMMARY:The Shipping Coordinator will coordinate and manage full truckload and LTL orders and schedule pickups. This individual will oversee outbound packages for transportation and assist in making sure all items are inspected, shipped, and processed on time while complying with company policies and guidelines. The Shipping Coordinator will ensure all scheduled shipments are available and loaded on time and within budget.The Ideal candidate must be highly organized, analytical, proactive, and customer focused. This individual must be comfortable following up and actively pursuing information from internal teams, carriers, customers, vendors, and other partners to resolve issues and keep shipments moving. The Shipping Coordinator must take ownership of open items, identify potential problems before they become delays, and consistently follow through until issues are resolved.KEY RESPONSIBILITIES:•Reviewing sales orders, processing order changes, managing returns/cancellations, printing shipping labels, scheduling loads and processing shipping paperworkCoordinate and oversee shipping services to ensure that orders are filled correctlyCommunicating with shippers to provide rates, managing large quantities of packages, and assisting with various routing tasksProactively follow up and chase missing information, approvals, documentation, confirmations, and shipment updates to ensure orders do not become delayed.Take ownership of open shipping issues and continuously follow through with the appropriate parties until the issue is resolved or a clear resolution has been established.Confirm and ensure weights and package sizes (dims) are correctly posted, correct charges are applied, and packages are transacted properly inside the company inventory system to resolve issues with shipping ordersManage Shipping Orders and Invoices by reviewing shipping notices, orders, invoices, and other documents to ensure that the correct shipping methods (TL, LTL, Parcel, Air, Ocean) are used, and documentation is accurately stored in the company databaseAnalyze shipping information, orders, schedules, costs, and documentation to identify discrepancies, delays, trends, and opportunities for improvement.Maintain accurate, organized, and up-to-date shipping records, documentation, schedules, and tracking informationPrioritize multiple shipments, deadlines, and requests while maintaining accuracy and attention to detail.Provide professional and responsive customer service to internal and external customers, maintaining a positive, helpful, and solutions-oriented attitude.Assist with inspecting loads and operations to make sure that they comply with shipping specifications and ensure proper use of warehouse spaceCompile required reporting and metrics in support of the business and departmentOther duties and tasks as assigned by manager.SUPERVISORY RESPONSIBILITY:This position has no direct reports.POSITION REQUIREMENTS:Excellent communication and interpersonal skills, with the ability to interact effectively with internal teams, external partners, and customers.Strong customer-facing attitude with a professional, responsive, and solutions-oriented approach to resolving questions, concerns, and shipping issues.Highly organized with the ability to manage multiple orders, shipments, priorities, deadlines, and follow-up items simultaneously.Proactive and persistent in obtaining information; must be willing and able to follow up, make calls, send emails, and chase information until the required details are obtained and issues are resolved.Strong sense of ownership and accountability for assigned shipments and open issues from initial request through completion.Proficiency in logistics software and systems, such as transportation management systems (TMS) and enterprise resource planning (ERP) systems.Proficiency in Microsoft Office Suite, specifically MS Excel for scheduling, tracking, and reporting.Knowledge of regulatory requirements and compliance standards related to transportation and logistics operations.Strong organizational skills with attention to detailStrong analytical skills and proficiency in data gathering.Flexibility to adapt to changing priorities and deadlines.Must be an individual that pays keen attention to even the smallest of details.Must have good judgement and decision-making abilities.Must be comfortable working in a fast-paced environment where timely follow-up and communication are critical to keeping shipments and customers on schedule.Must demonstrate a \"follow-through\" mindset and not wait for others to provide information when proactive follow-up is required.REQUIRED EDUCATION AND EXPERIENCE:Proven experience of at least 2+ years of concrete and verifiable knowledge of shipping and/or logistics proceduresA minimum of high school diploma required or equivalentMust have direct shipping day-to-day experience performing routing, processing, and closing sales orders after pickup of shipments, maintaining safe and clean dock shipping areaMust be willing and able to work as part of a teamDemonstrated ability to manage multiple priorities, follow up on open items, investigate discrepancies, and drive issues through to resolution.Previous experience in a customer-facing logistics, transportation, shipping, or order management environment is preferred.