Customer Service Representative and Shipping & Receiving Clerk

Integrated ID Systems, Inc.; Charlotte (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Paid time off

Medical benefits

Job summary

Integrated ID Systems, Inc. is seeking a Customer Service Representative and Shipping & Receiving Clerk to support order processing, shipping, and inventory in a fast-paced office.

This role collaborates with Sales, Purchasing, and Accounting to ensure accurate fulfillment and timely communication, while handling hands-on shipping tasks. The ideal candidate is organized, detail-oriented, and capable of balancing customer service responsibilities with shipping and inventory duties in a

Qualifications

• High school diploma or equivalent required.
• Customer service, shipping/receiving, or order processing experience preferred.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
• Comfortable working in a Microsoft Windows environment.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented with the ability to work independently and collaboratively.

Responsibilities

• Respond to customer inquiries by phone and email.
• Enter and process customer orders and purchase orders.
• Resolve order issues and provide order status updates.
• Process customer and vendor orders.
• Pick, pack, and ship orders.
• Verify packing slips, invoices, and shipping documents.
• Coordinate shipments with shipping and freight carriers.
• Prepare shipping labels, Bills of Lading (BOLs), and freight quotes.
• Receive and verify incoming shipments.
• Manage inventory and relabel products as needed.
• Maintain a clean and organized shipping area.
• Process returns and RMA requests.
• Support card printing, personalization, and fulfillment as needed.
• Review daily shipments, send invoice emails, and review shipping exception reports.
• Manage and order office supplies.
• Perform general administrative duties and support team members as needed.

Skills

Customer service

Shipping/receiving

Order processing

Detail-oriented

Communication

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Teams

Job description

Customer Service Representative and Shipping & Receiving Clerk

The Customer Service Representative and Shipping & Receiving Clerk provides customer support while managing order processing, shipping and receiving, inventory, and administrative functions.

This role works closely with Sales, Purchasing, and Accounting to ensure accurate order fulfillment, timely communication, and efficient daily operations. The ideal candidate is organized, detail-oriented, and comfortable balancing customer service responsibilities with hands-on shipping and inventory tasks.

Key Responsibilities

• Respond to customer inquiries by phone and email.
• Enter and process customer orders and purchase orders.
• Resolve order issues and provide order status updates.
• Process customer and vendor orders.
• Pick, pack, and ship orders.
• Verify packing slips, invoices, and shipping documents.
• Coordinate shipments with shipping and freight carriers.
• Prepare shipping labels, Bills of Lading (BOLs), and freight quotes.
• Receive and verify incoming shipments.
• Manage inventory and relabel products as needed.
• Maintain a clean and organized shipping area.
• Process returns and RMA requests.
• Support card printing, personalization, and fulfillment as needed.
• Review daily shipments, send invoice emails, and review shipping exception reports.
• Manage and order office supplies.
• Perform general administrative duties and support team members as needed.

Qualifications

• High school diploma or equivalent required.
• Customer service, shipping/receiving, or order processing experience preferred.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
• Comfortable working in a Microsoft Windows environment.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented with the ability to work independently and collaboratively.

Physical Requirements

• Ability to lift up to 75 lbs.
• Ability to stand, walk, bend, and lift throughout the day.
• Ability to safely operate a step ladder.
• Ability to prepare pallets for shipment.
• Ability to work overtime as needed.

Office setting with no hazardous conditions.

Competitive salary, 401(k), paid time off, and medical benefits.