Shipping and Receiving Associate

Spsnorthamerica; Normal (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Various recognition programs

Comprehensive health benefits

Job summary

Spsnorthamerica is seeking a Shipping and Receiving Associate in Illinois. This role ensures timely processing, distribution, and delivery of mail and packages. You'll be responsible for maintaining records and providing excellent customer service.

Qualified candidates should have at least 1 year of experience, be comfortable operating forklifts and pallet jacks, and demonstrate strong communication skills. Benefits include comprehensive health insurance and opportunities for career growth.

Qualifications

• Experience in shipping and receiving operations.
• Ability to operate forklift and pallet jacks.
• Effective communication with clients and staff.

Responsibilities

• Provide exceptional customer service during mail and package handling.
• Verify quality and count of all items unloaded.
• Maintain accurate records of all received items.

Skills

Customer service

Communication skills

Organizational skills

PC skills with MS Office

Education

1 year of shipping and receiving experience in a fast-paced environment

Tools

Forklift

Pallet jacks

Job description

Shipping and Receiving Associate

Location: Illinois, United States
Onsite

The Shipping and Receiving Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail, packages, and supplies to support the onsite business service center. This role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership.

What You'll Do:

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives goods and verifies the quality and count of all items unloaded; checks against suppliers’ count and immediately reports discrepancies per company policy.
• Maintains accurate records of all received items.
• Completes documentation for damaged or missing items and reports issues to supervisor.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
• Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintains records of receipt, mailing dates, and other required information.
• Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Monitors office supply levels and replenishes or orders as needed.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Trains back-up staff and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides reception, concierge, or hospitality coverage as needed.

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Attention to detail for validating packing slips and receiving documentation.

What We're Looking for:

• Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.
• Must be able to operate a forklift.
• Must be able to operate a vehicle.
• Must be able to operate both manual and electric pallet jacks.
• Must be familiar with smartphone technology.
• Must be familiar with desktop computer technology.
• Must be comfortable with frequent face-to-face customer interactions.
• Must be comfortable standing and walking for the full shift.
• Must be comfortable in a loud and dirty environment.
• Must be able to lift and carry up to 100 pounds, with varying frequency.
• Must have legible handwriting.
• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

Preferred:

• Preferably with forklift certification.

Travel:

None / N/A

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.