Field Support Specialist (On-Call)

Spsnorthamerica; San Luis Obispo (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Career Growth

Medical, Dental, Vision

401k with matching

Paid Time Off

Job summary

Spsnorthamerica in California is seeking a Field Services Specialist to provide mail and shipping support, assist with office tasks, and deliver exceptional customer service. Candidates should have strong communication skills and proficiency in office technology.

This role includes lifting requirements and traveling within a 25-mile radius. The compensation range is $19—$22 per hour, with benefits such as medical, dental, and more.

Qualifications

• Strong problem-solving skills and adherence to company policies required.
• Ability to handle multiple responsibilities in a fast-paced environment.
• Experience with shipping/receiving procedures preferred.

Responsibilities

• Process and sort inbound/outbound mail and packages.
• Support copy/print production and office assistance.
• Provide administrative assistance and client support.
• Welcome visitors and manage front desk duties.
• Assist with physical demands requiring lifting and standing.

Skills

Strong communication and customer service skills

Proficiency in MS Office and office technology

Highly organized and able to multitask

Ability to work independently

Problem-solving skills

Education

High school diploma (or equivalent) with 6+ months work experience

Job description

What you will be doing:

• Mail & Shipping Support: Process and sort inbound/outbound mail and packages while maintaining accurate chain‑of‑custody and shipping procedures.
• Print & Reprographics Assistance: Support copy/print production, scanning, imaging and binding services while ensuring equipment is stocked and functioning.
• Office & Facility Support: Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
• Front Desk & Guest Services: Welcome visitors, manage calls and visitor logs, and provide a professional concierge‑style experience for clients and guests.
• Administrative & Client Support: Provide general administrative assistance while delivering excellent customer service and building strong professional relationships.

What we need from you:

• Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
• Proficiency in MS Office and office technology, including working knowledge of multi‑functional device equipment.
• Highly organized and able to multitask, manage time effectively and handle multiple responsibilities in a fast‑paced environment.
• Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
• High school diploma (or equivalent) required with 6+ months of work experience preferred; maintaining professionalism, strong problem‑solving skills, and adherence to company policies.

Physical Demands:

• Approximately 50% of the time this position requires the below physical demands.
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
  • Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
  • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).

Travel:

• Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
• Travel distance will be predominantly within the FSS’s assigned region (25 miles radius).

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

Pay Range: $19—$22 USD.

Benefits:

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, & employees by promoting a culture of access, inclusion, equity and diversity.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.