Shipment Coordinator & Customer Support

Werner Enterprises; Macclenny (FL); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Other optional supplemental coverage

Descripción de la vacante

Werner Enterprises is seeking a detailed-oriented logistics coordinator to assist with load bookings, customer service, and clerical support. The role involves gathering shipment information, communicating with carriers, and scheduling pickups to ensure timely deliveries.

The candidate will enter data in Word, Access, and Excel, handle inquiries, and produce reports for internal and external customers. Strong safety knowledge and basic DOT rules are beneficial for success.

Formación

• High school graduate or equivalent.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Alphanumeric data entry skills of 6,000 to 7,000 kph.
• Knowledge of DOT regulations usually gained through practical experience and on-the-job training.

Responsabilidades

• Assist with booking loads, customer service needs, troubleshooting, verifying load statuses, and clerical support.
• Collect, review and enter shipment information in the computer using Word, Access, Excel and the Internet.
• Handle customer and carrier inquiries regarding status and location of shipments.
• Schedule pickup and delivery appointments with customers and carriers.
• Prepare shipping paperwork as needed.
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system for assigned customer projects.

Conocimientos

Customer service

DOT regulations

Geography knowledge

Data entry speed

PC operation

Multiline telephone system

Communication skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Access

Excel

Descripción del empleo

Werner Enterprises is seeking a detailed-oriented logistics coordinator to assist with load bookings, customer service, and clerical support. The role involves gathering shipment information, communicating with carriers, and scheduling pickups to ensure timely deliveries.

The candidate will enter data in Word, Access, and Excel, handle inquiries, and produce reports for internal and external customers. Strong safety knowledge and basic DOT rules are beneficial for success.