Customer Service Assistant

Werner Enterprises Inc; Macclenny (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises, Inc. is seeking a clerical/ customer service assistant to help with load bookings, inquiries, and shipment status tracking. You will collect data, enter it into Word/Excel/Access, and schedule pickups and deliveries for shipments with customers and carriers.

The role involves preparing paperwork, generating reports, and maintaining stakeholder files while providing courteous, professional service. Prior transportation experience is a plus.

Qualifications

• High school graduate or equivalent experience.
• P.C. computer experience preferred.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Alphanumeric data entry skills of 6,000 to 7,000kph.
• Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
• Skill in operating multiple line telephone system.
• Ability to communicate in a courteous, professional manner with customers.
• Ability to problem solve situations dealing with load status and customer inquiries.

Responsibilities

• Assist with booking of loads and clerical support.
• Collect, review and enter shipment information into systems.
• Handle customer and carrier inquiries regarding status and location.
• Schedule pickup and delivery appointments for shipments.
• Prepare shipping paperwork as needed and generate reports.
• Maintain stakeholder files in computer systems for assigned projects.

Skills

Customer service

Data entry

Problem solving

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Internet

Job description

This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.

Responsibilities:

• Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet.
• This data is collected via phone, fax or electronic methods.
• Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments.
• This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments Schedule pickup and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.) Performs other related duties as assigned by supervisory personnel.

Qualifications:

• High school graduate or equivalent experience.
• P.C. computer experience preferred.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Skill in operating a P.C. Alphanumeric data entry skills of 6,000 to 7,000kph.
• Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
• Skill in operating multiple line telephone system.
• Ability to communicate in a courteous, professional manner with customers.
• Ability to problem solve situations dealing with load status and customer inquiries.

Benefits:

• We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.
• This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. (“Werner”) delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With Werner® 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE ® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. In January 2026, Werner acquired FirstEnterprises, Inc. (“FirstFleet”), which generated more than $600 million in unaudited 2025 revenues. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.