CUSTOMER SERVICE ASSISTANT

Werner Enterprises; Macclenny (FL); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Other optional supplemental coverage

Descrizione del lavoro

Werner Enterprises is seeking a detailed-oriented logistics coordinator to assist with load bookings, customer service, and clerical support. The role involves gathering shipment information, communicating with carriers, and scheduling pickups to ensure timely deliveries.

The candidate will enter data in Word, Access, and Excel, handle inquiries, and produce reports for internal and external customers. Strong safety knowledge and basic DOT rules are beneficial for success.

Competenze

• High school graduate or equivalent.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Alphanumeric data entry skills of 6,000 to 7,000 kph.
• Knowledge of DOT regulations usually gained through practical experience and on-the-job training.

Mansioni

• Assist with booking loads, customer service needs, troubleshooting, verifying load statuses, and clerical support.
• Collect, review and enter shipment information in the computer using Word, Access, Excel and the Internet.
• Handle customer and carrier inquiries regarding status and location of shipments.
• Schedule pickup and delivery appointments with customers and carriers.
• Prepare shipping paperwork as needed.
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system for assigned customer projects.

Conoscenze

Customer service

DOT regulations

Geography knowledge

Data entry speed

PC operation

Multiline telephone system

Communication skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Access

Excel

Descrizione del lavoro

This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.

Responsibilities:

• Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods.
• Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments
• Schedule pickup and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.)
• Performs other related duties as assigned by supervisory personnel.

Qualifications:

• High school graduate or equivalent experience.
• P.C. computer experience preferred.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Skill in operating a P.C.
• Alphanumeric data entry skills of 6,000 to 7,000kph.
• Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
• Skill in operating multiple line telephone system.
• Ability to communicate in a courteous, professional manner with customers.
• Ability to problem solve situations dealing with load status and customer inquiries.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

This position is eligible for benefits, which include medical, dental and vision plans.

• 401(k) plan
• stock purchase plan
• paid time off
• life insurance
• disability plans
• other optional supplemental coverage

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.