Senior Account Manager

Werner Enterprises; Saint Paul (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A logistics company in Saint Paul, Minnesota, is seeking a candidate to manage customer relationships and ensure KPI alignment. Responsibilities include managing load requests, monitoring service levels, and providing detailed reporting. Applicants should possess a Bachelor's degree, strong communication skills, and transportation industry knowledge. Ideal candidates will have experience in customer service and will be skilled in Windows applications. This position supports growth and effective operation improvements within a collaborative environment.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 2-3 years of customer service experience preferred.
• 2-3 years of transportation/brokerage experience preferred.

Responsibilities

• Manage customer load requests via phone, email, and EDI.
• Monitor and manage input accuracy for shipment details.
• Manage carrier on-time service levels and additional KPI's.
• Provide weekly customer reports.

Skills

Transportation industry knowledge

P.C. skills, Windows applications

Communication skills

Leadership and negotiation skills

Multi-tasking

Education

Bachelor's degree or equivalent experience

Customer service experience (2-3 years preferred)

Transportation/brokerage experience (2-3 years preferred)

TMS, AS400 or P.C. experience (1-2 years preferred)

Tools

Windows applications (Word, Excel)

Job description

The main purpose of this position is to manage the relationship between Werner Enterprises and a key customer onsite at the Customer’s headquarters. Applicant will need to be able to manage to the customer’s KPI’s by working collaboratively with the customer as well as with execution teams within Werner Enterprises. Applicant will need to regularly conduct Monthly and Quarterly Business Reviews as well as Executive Leadership Reviews to ensure KPI alignment and continuous improvement.

Utilize statistical data to understand performance and offer creative enhancements or recommendations to improve operation. Utilize strong business analytics, supply chain and logistics knowledge.

Manage carrier performances to ensure service expectations are met.

Proactively ascertain industry/logistics best practices to identify new and/or unique programs to differentiate customer from the marketplace and drive customer satisfaction.

Strategic supply chain planning that includes new process development, training and execution to meet customer’s KPI’s.

Weekly and monthly reporting, with materials presented to customer, along with ad hoc reporting to support customer requests.

Report service and improvement plan weekly for top lanes running below service expectations

Report on top lanes and/or customers above the cost/lb goal and recommendations to improve cost or details as to what is driving cost

Report weekly with projects being worked on and status of project

Identify, create and close all transportation opportunities that will provide a service, process or cost improvement, to the customer.

Essential Job Functions

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

• Manage customer load requests via telephone, email, fax and EDI. Manage outside carriers and
  
  

coordinate customer loads between the Van Network and Logistics brokerage, intermodal and

Logistics partner carriers.

• Solicit and recognize new business opportunities with strong follow through initiative and consistent communication with supervisory personnel.
• Monitor and manage input accuracy for shipment details and rating information for assigned accounts.
• Manage carrier on-time service levels and additional KPI's to meet customer expectations.
• Manage the delivery of scheduled customer reports.
• Perform other related duties as assigned by supervisory personnel.
  
  

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

Essential Functions.

• Knowledge of transportation industry and terminology usually gained through practical experience and on-the-job training.
• P.C skills and experience with Windows based applications such as Word and Excel. Candidate should be able to type 35-45 wpm.
• Ability to communicate in a courteous and professional manner when dealing with drivers, customers, coworkers, and supervisory personnel.
• Strong leadership, decision-making, and negotiation skills.
• Ability to multi-task and self-motivate.
  
  

Education And Experience

• A minimum of a Bachelor's degree from an accredited college or university, or equivalent experience.
• Two to three years customer service experience preferred.
• Two to three years transportation/brokerage experience preferred.
• One to two years TMS, AS400 or P.C. Experience preferred.
  
  

Physical Requirements

Seeing and hearing: Read documents, computer screen answer phones, 75-100 %

communicate in person.

Standing and walking. 0-24 %

Climbing, stooping, squatting and kneeling. 0-24 %

Dexterity: utilizing phone, typing, and writing. 75-100 %

Lift in excess of 0 pounds. 0-24 %

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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