Shift Supervisor Trainee

CVS Health; Kingsport (TN); On-site; USD 22,041 - 31,684; Part time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings and counseling programs

Tuition assistance

Job summary

A leading health solutions company seeks a Shift Supervisor Trainee in Kingsport, TN. This entry-level role involves training for higher-level supervisory positions while developing customer service skills. Candidates must be available for a flexible schedule, including evenings and weekends. Preferred qualifications include experience in retail. Competitive pay ranges from $16.00 to $23.00 per hour. Exceptional customer assistance and store management supervision are essential for success in this position. Apply before 03/09/2026.

Qualifications

• Must be able to work a flexible schedule including early mornings, nights, and weekends.
• Experience in a retail environment is preferred.

Responsibilities

• Supervise the store crew through directing all activities.
• Assist customers with questions and resolve complaints.
• Promote CVS customer service culture by helping customers.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Customer service

Education

High School Diploma or Equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry‑level, short‑term role that prepares an employee to perform a higher‑level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions.

Essential Functions

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills.
• Ability to work a flexible schedule, including early morning, overnight and weekend shifts, and overtime as needed.
• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.

Preferred Qualifications

• Experience in retail.

Education

High School Diploma or Equivalent Preferred but Not Required.

Employment Details

Anticipated Weekly Hours: 29

Time Type: Part time

Pay Range: $16.00 - $23.00 per hour.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Location: Johnson City, TN.

We anticipate the application window for this opening will close on: 03/09/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.