Shift Supervisor Trainee

CVS Health; Hyattsville (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves training in operations and management, supervising staff, and ensuring excellent customer service. Successful trainees can advance to higher positions within the company.

Benefits

Medical Plans

401(k) with Matching

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Tuition Assistance

Qualifications

• Experience in retail preferred.

Responsibilities

• Supervise store staff by assigning and directing activities.
• Assist customers with questions and complaints.
• Promote CVS customer service culture.

Skills

Communication

Analytical

Deductive Reasoning

Education

High School Diploma or Equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These roles support the CVS Store Management team in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions

• Demonstrate deductive reasoning, analytical, and computer skills.
• Exhibit advanced communication skills.
• Work a flexible schedule, including early mornings, overnight, weekends, and overtime as needed.
• Supervise store staff by assigning, directing, and following up on activities.
• Communicate effectively with management and store crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture (greet, offer help, thank customers).
• Handle customer relations issues per company policy, ensuring a positive shopping experience.
• Maintain customer/patient confidentiality.

Qualifications

• Experience in retail (preferred).
• High School Diploma or Equivalent (preferred but not required).

Additional Details

Anticipated weekly hours: 40

Employment type: Full-time

Pay Range: The typical pay range for this role is $0.00 - $0.00. The actual salary depends on experience, education, location, and other factors.

Benefits include medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 07/21/2025.

Additional Information

• Seniority level: Internship
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Hospitals and Health Care