Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Altoona (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Altoona. This entry-level position prepares you for supervisory roles, focusing on customer service and store management. Successful trainees can advance to Operations Supervisor or Shift Supervisor roles. Enjoy a comprehensive benefits package and a supportive work environment.

Benefits

Medical plans

401(k)

Employee stock purchase

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Flexibility to work early mornings, overnights, weekends, and overtime as needed.

Responsibilities

• Supervise the store crew by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Education

High School diploma

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance, while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise the store crew by assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture (greet, offer help, thank).
4. Handle customer relations issues per company policy, ensuring a positive shopping experience.
5. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer proficiency, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 40
Time type: Full-time
Pay range: $16.00 - $23.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits including medical plans, 401(k), employee stock purchase, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, retiree medical, and more. For details, visit our benefits page.

The application window closes on: 08/06/2025. Qualified applicants with arrest or conviction records will be considered per applicable laws.