Shift Supervisor- Subway

Onvo-Jonestown #21; Jonestown (Lebanon County); On-site; USD 16,000 - 23,000; Full time

Job summary

Onvo Jonestown is hiring a Subway Shift Supervisor to help run daily operations with a sales-driven mindset. You will assist the GM/AM in a fast-paced environment, train the team, manage inventories, cash, and paperwork, and uphold brand standards to deliver great guest experiences.

This role emphasizes strong customer service, maintaining food safety, and a clean, safe, energetic dining room while ensuring policy compliance and a positive guest atmosphere.

Qualifications

• Experience in customer service and leading a team.
• Ability to manage inventories and cash controls.
• Training staff to meet operational standards.

Responsibilities

• Assist GM/AM in daily operations.
• Train and develop the store team.
• Maintain inventories and store appearance; ensure labeling and dating.
• Oversee labor coverage and shift assignments.
• Perform cash handling and credit card processing per procedures.

Skills

Customer service

Team leadership

Cash handling

Inventory management

Training

Tools

POS systems

Job description

Job Description: The Subway Shift Supervisor is responsible for providing exceptional service to our customers with an entrepreneurial, sales-driven spirit for the company. A key priority includes assisting the GM/AM in the daily operation of the restaurant. Under the direction of the GM/AM, this position will also be responsible for maintaining inventories, cash control, restaurant appearance and completing daily paperwork. Candidates should be able to strategically train and develop a productive store team whose primary focus is promoting our brand while offering exceptional customer service. The SS should inspire and encourage teamwork towards successfully achieving sales goals, upholding daily operations and most importantly, create a fun and energized environment!

Customer Service Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input. Regularly coaches team to provide and maintain a consistent high level of customer service.

Clean, Safe and Secure : Maintains a facility that is consistently “inspection ready” in all areas including food preparation, restrooms and all guest contact areas. Complies and maintains all Department of Health, internal company and brand inspection standards. Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.

Food Safety and Planning: Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, federal/state/local laws and ordinances. Responsible for establishing consistent high quality of food preparation and service while maintaining a professional restaurant image.

Training Assists the GM/AM to ensure that the restaurant has a well-trained staff to meet and exceed operational standards.

Inventory Control: Under the direction of the GM/AM, the SS is responsible for maintaining inventories and store appearance. Treat inventory as if it is cash. All inventory variances researched, discussed and reported to the GM as early as possible. Makes sure all storage areas are clean and products are well organized and labeled with the date received.

Labor controls Assists the GM/AM to ensure all shifts are covered and properly staffed. Coordinates daily assignments and activities of associates based on sales.

Cash Controls: Assures proper execution of all cash management activities, including accurate cash handling, credit card processing and safety procedures. Any unexplained cash shortage over $5 must be reported to GM or District Manager (DM), Restaurants.

Pay: $14+ per hour

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer.

Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law.

Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient.