Shift Supervisor, Substance Use Disorder Residential Program

Harbor Care; Nashua (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with match

Paid time off

Job summary

Harbor Care seeks a Substance Use Disorder Residential Shift Supervisor to provide leadership and operational oversight for Residential Support Staff. This role ensures resident safety, program integrity, and a supportive milieu aligned with Harbor Care’s mission.

The ideal candidate will have a behavioral health background, leadership experience, and a commitment to trauma-informed, recovery-centered care in a fast-paced residential setting.

Qualifications

• Bachelor's Degree in Behavioral Health, human services, psychology, social work, or related field.
• Experience with Residential Treatment.
• Experience with Substance Use Disorders, Behavioral Health, and/or Recovery Support Services.
• Strong knowledge of recovery-oriented, trauma-informed, and person-centered care.
• Previous leadership, supervision or shift coordination experience.
• Strong communication, organization, documentation and problem-solving skills.
• Ability to maintain professional boundaries and promote a safe milieu.
• Ability to work a 10am-6pm schedule and cover first/second shift.

Responsibilities

• Serve as the primary operational leader during your shift, managing the transition between daytime and evening programming.
• Guide Residential Support Workers with continuity of care, safety, structure, and adherence to program expectations.
• Assign and monitor daily responsibilities, ensuring staff coverage and completion of shift duties.
• Provide real-time coaching to RSW staff for 1st and 2nd shifts.
• Maintain presence in the milieu, observe groups, and provide feedback.
• Facilitate and co-facilitate groups.
• Model recovery-oriented, trauma-informed, person-centered, and professional interactions with participants.
• Support staff in managing challenging behaviors, crises, and boundary concerns.
• Identify training needs and reinforce policies and reporting practices.
• Monitor staff attendance, punctuality, professionalism, and scheduling adherence.
• Escalate significant concerns to program leadership.
• Build positive relationships with clients, staff, and partners.

Skills

Leadership

Staff supervision

Communication

Documentation

Problem-solving

Education

Bachelor's Degree in Behavioral Health

Job description

Brief Description

Why Join Harbor Care?

Harbor Care is seeking a dedicated Substance Use Disorder Residential Shift Supervisor who is passionate about helping others and committed to creating a positive change.

The Shift Supervisor plays an important role in supporting Harbor Care’s mission by providing leadership and operational oversight of Residential Support Workers (RSW's) to ensure staff accountability, resident safety, and effective program operations. Moreover, this position is responsible for helping create a safe, supportive, and person-centered environment for clients, staff, and community partners.

Are you looking for a career where you can make a meaningful impact every day? At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is committed to breaking the cycle of homelessness through housing, healthcare, and veteran services while providing compassionate, person-centered support to the individuals and communities we serve.

Location: 615 Amherst Street, Nashua

Schedule: 40-hour, non-exempt/hourly position;10am-6pm or 11am-7pm schedule to provide coverage across first and second shift operations. Schedule will include one weekend day; Tuesday thru Saturday or Sunday thru Thursday.

What You’ll Do

Key Responsibilities

• Serve as the primary operational support leader during your shift, managing the transition between daytime and evening programing.
• Guide RSW's specific to continuity of care, safety, structure, and adherence to program expectations.
• Assign and monitor daily responsibilities, ensuring appropriate staff coverage and completion of shift duties.
• Responsible for providing guidance and coaching to RSW staff in real time for 1st and 2nd shift.
• Maintain a consistent presence in the milieu, observing groups and providing feedback.
• Facilitate and co-facilitate groups.
• Model recovery oriented, trauma informed, person centered, and professional interactions with program participants.
• Support RSW staff in managing challenging behaviors, participant conflicts, crisis, and boundary concerns.
• Identify training and coaching needs and reinforce appropriate policies, procedures, and documentation practices.
• Monitor staff attendance, punctuality, professionalism, and adherence to scheduling expectations.
• Escalate significant personnel, clinical, safety, or operational concerns to program leadership.
• Build positive and professional relationships with clients, staff, and community partners.
• Maintain accurate and timely documentation, records, or reporting requirements

Support Harbor Care’s philosophy of care, mission, and organizational values in day-to-day work

• Please note: Duties and responsibilities may evolve based on organizational needs, funding requirements, and program operations.

Requirements

What We’re Looking For

Required Qualifications

• Bachelor's Degree in Behavioral Health, human services, psychology, social work, or related field.
• Experience with Residential Treatment.
• Experience with Substance Use Disorders, Behavioral Health, and/or Recovery Support Services.
• Strong knowledge of recovery-oriented, trauma-informed, and person-centered care.
• Previous experience providing leadership, supervision or shift coordination.
• Strong communication, organization, documentation and problem-solving skills.
• Ability to maintain professional boundaries and promote a safe, respectful, and recovery focused milieu.
• Ability to work a 10am-6pm schedule and provide coverage across first and second shift operations.

Preferred Qualifications

• Experience with medication assisted treatment, harm reduction, relapse prevention, and recovery planning.
• Experience facilitating groups.
• Experience with de-escalation and managing challenging behaviors.
• Experience working within nonprofit, healthcare, behavioral health, housing, human services, or community-based settings.

The Ideal Candidate Is Someone Who Is

• Passionate about helping others
• Adaptable and solution-focused
• Comfortable working in a fast-paced environment
• A strong communicator and team player
• Committed to treating all individuals with dignity and respect

Harbor Care values diverse experiences and backgrounds. Equivalent combinations of education, work experience, military service, volunteer work, internships, and transferable skills may be considered.

Summary

Benefits That Support Your Quality of Life:

Benefits

At Harbor Care, we recognize that supporting our employees both personally and professionally is essential. We are committed to offering a comprehensive benefits package designed to promote health, financial wellness, work-life balance, and overall quality of life for you and your family. Harbor Care's comprehensive benefit package include:

• Medical, dental, and vision insurance
• Employee-paid life insurance options
• Generous paid time off and company-paid holidays
• 401(k) retirement plan with an excellent employer match
• Employee wellness and support resources
• Opportunities for professional growth and development

We believe in investing in our employees so they can continue making a meaningful impact in the communities we serve.

Harbor Care is committed to fostering a respectful, professional, and supportive workplace for all employees.

Harbor Care is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, performance, and organizational needs in compliance with applicable federal, state, and local laws.