Shift Supervisor - Stewart Airport ACES Program

Block by Block; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

401K

Vehicle Allowance

Other benefits

Job summary

Block by Block in New York, NY is seeking a Shift Supervisor for the Stewart Airport ACES Program. The role oversees hourly Airport Customer Experience Specialists (ACES) and shuttle drivers, ensuring compliance with Block by Block and PANYNJ standards while delivering exceptional customer service.

The position pays $27.00 per hour and requires at least one year in hospitality or customer service, a high school diploma or GED, and a valid driver's license with a clean MV record.

Qualifications

• Must have at least one year experience in hospitality or customer service.
• Must be at least 18 years old.
• Must have High School Diploma or GED.
• Must have a valid Driver's License and pass a motor vehicle record check.

Responsibilities

• Lead ACES program shift duties and ensure compliance with standards.
• Communicate daily briefings and assign duties to ACES.
• Provide guidance for airport customer service operations.
• Provide end-of-shift and hand-off reports and daily task summaries.
• Drive shuttles if drivers are unavailable

Skills

Front line leadership

Reporting

Professionalism

Shuttle driving

Communication

Job description

Shift Supervisor - Stewart Airport ACES Program

#BBB-5984

New York, New York, United States

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Salary Range

$27.00-$27.00

Job Description

Job Summary:

Hourly Supervisors provide front line shift supervision to the hourly Airport Customer Experience Specialists (ACES) and shuttle drivers. Responsible for ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies and for holding the ACES responsible for completing daily customer service responsibilities.

Pay Rate: $27.00/hourly

Essential Functions:

• Front Line Leadership: Responsible for managing shift duties of the ACES program while ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies. Responsible for being fair and holding the ACES responsible for completing daily customer service responsibilities. Responsible for communicating and leading daily shift briefings to the ACES while assigning duties, assignments, training, reviewing events, weather, and safety updates to ACES. Providing excellent customer service in the airport and towards the team of Ambassadors. Provide guidance and direction for airport customer service operations.
• Reporting: Must be able to provide written reports of end of shift and next shift hand-off and provide a basic daily report of accomplishments and customer tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Airport Assistant Manager.
• Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block and PANYNJ standards of expected professionalism.
• Must be able to drive shuttles if drivers are unavailable.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Requirements

Requirements:

• Must have at least one year experience in hospitality or customer service.
• Must be at least 18 years old.
• Must have High School Diploma or GED.
• Must have a valid Driver's License and pass a motor vehicle record check.

Physical Requirements:

• Must have the physical capacity to traverse continuously during an eight-hour shift or ten-hour shift with normal breaks and meal break.
• Must be able to work outdoors in all conditions with provided inclement weather gear.
• Must be able to lift 50 lbs. or more when needed.
• Must be able to speak, read, and write the English language in order to create basic reports and communicate with travelers and staff.
• Must have basic knowledge of smartphone technology.
• The employee is frequently required to reach with hands and arms, and to use hands and fingers to handle, finger, and steer. Specific vision abilities required by this job include ability to adjust focus.
• Must have the physical capacity to sit and drive vehicle continuously during an eight-hour shift, with normal breaks.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.