Supervisor PDOT Shuttle Operations

SP Plus Corporation; East White Plains (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Tips eligible

Medical, Dental, Vision

Job summary

SP+ Corporation in New York is hiring a Shuttle Operations Assistant to support daily shuttle activities and client relations at the West Harrison location. You will ensure operations follow contractual guidelines and provide professional service to customers.

Role requires a minimal high school diploma, DOT medical card, and ability to work various shifts. Eligible benefits, tips in addition to pay, and growth opportunities are offered by SP+.US-NY-WEST HARRISON location.

Qualifications

• Oral communication skills are essential and should be clear and concise.
• Written communication as required for reporting and documentation.
• Customer service orientation to engage with clients and provide assistance.
• Adapt to changing shifts, locations, and unexpected events.
• Good judgment to make safe and effective decisions in daily operations.

Responsibilities

• Assist in day-to-day management of shuttle operations within location guidelines.
• Assist with day-to-day activities of the assigned locations and promote client relations.
• Provide courteous customer assistance and professional image.
• Report accidents, safety hazards, or policy violations to the Facility Manager.
• Assist with maintenance and general upkeep of equipment and areas as directed.

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

Education

High school diploma or equivalent

DOT-regulated shuttle operations experience (preferred)

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Basic Function– Assist in the day-to-day management of a shuttle operation ensuring that operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day-to-day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc. Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the shuttle operation, transportation route, major streets, landmarks and freeways in the area of the garage.
• Complete other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience. Prior supervisory experience with a DOT-regulated shuttle operations preferred.

License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Maintains positive attitude. Responds to requests for service and assistance.

Adaptability: Adapt to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Salary Range: $18.00 hr to $19.00

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-NY-WEST HARRISON