Shift Supervisor – Stewart Airport ACES Program

SMS Holdings; United States; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Insurance

Paid time off

401K Retirement Savings Plan

Job summary

Block by Block is seeking an Hourly Supervisor to oversee the Airport Customer Experience Specialists (ACES) and shuttle drivers. You will lead shift operations, ensure compliance with Block by Block and PANYNJ standards, and coach teammates to deliver exceptional customer service.

The role requires front line leadership, reporting on shift outcomes, and flexibility to drive shuttle when needed. Competitive benefits include medical insurance, PTO, and a 401K plan.

Qualifications

• Lead ACES program shift duties and ensure policy compliance.
• Provide written end-of-shift reports and hand-offs.
• Drive shuttles when drivers are unavailable.
• Maintain professional standards and safety in operations.

Responsibilities

• Front Line Leadership: manage shift duties of the ACES program while ensuring compliance with Block by Block and PANYNJ standards, best practices, procedures, and policies.
• Reporting: provide end-of-shift hand-offs and daily reports of accomplishments and customer tasks completed; report concerns to the Airport Assistant Manager.
• Professionalism: maintain a positive, professional environment in compliance with laws, regulations, and standards.
• Other duties as assigned.

Job description

Job Summary:

Hourly Supervisors provide front line shift supervision to the hourly Airport Customer Experience Specialists (ACES) and shuttle drivers. Responsible for ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies and for holding the ACES responsible for completing daily customer service responsibilities. Pay Rate: $27.00/hourly

Essential Functions:

• Front Line Leadership:Responsible for managing shift duties of the ACES program while ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies. Responsible for being fair and holding the ACES responsible for completing daily customer service responsibilities. Responsible for communicating and leading daily shift briefings to the ACES while assigning duties, assignments, training, reviewing events, weather, and safety updates to ACES. Providing excellent customer service in the airport and towards the team of Ambassadors. Provide guidance and direction for airport customer service operations.
• Reporting:Must be able to provide written reports of end of shift and next shift hand-off and provide a basic daily report of accomplishments and customer tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Airport Assistant Manager.
• Professionalism:Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block and PANYNJ standards of expected professionalism.
• Must be able to drive shuttles if drivers are unavailable.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance : Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off : Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements) , Paid Leave (only where required by law) , Holidays (only where required by contract agreement) , Floating Holidays (only where required by contract agreement) , Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA) , Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees