Supervisor, Training - Seasonal

The Results Companies; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A leading company in Customer Experience Solutions is seeking a Training Supervisor to oversee and develop training staff. This role offers opportunities for career advancement and comprehensive healthcare benefits, fostering a supportive and engaging work environment while ensuring high standards in training delivery.

Benefits

Comprehensive healthcare benefits

Flexible hours

Employee events and parties

Qualifications

• 1-2 years of experience in training and development.
• Ability to manage and supervise a team of trainers.
• Proficient in Microsoft Office: Word, Excel, and PowerPoint.

Responsibilities

• Supervise and direct the work of trainers and associate trainers.
• Ensure compliance with New Hire Orientation and Product Training.
• Conduct root cause analysis on trainer performance.

Skills

Team Management

Communication

Presentation Skills

Adult Learning Theories

Tools

Microsoft Office

Job description

Employer Industry: Customer Experience Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Frequent employee events, games, parties, and a fun workplace atmosphere
- Comprehensive healthcare benefits aligned by geographical region
- Flexibility in hours outside of normal business hours
- Chance to make a positive impact on trainer development and client satisfaction

What to Expect (Job Responsibilities):
- Supervise and direct the work of trainers and associate trainers, conducting coaching sessions and managing schedules
- Ensure compliance with New Hire Orientation, Product Training, and Handoff processes, including gap analysis
- Provide written and verbal readouts on trainer development and certifications
- Conduct root cause analysis on trainer performance and create action plans for improvement
- Manage Trainer and Associate Trainer performance, onboarding, and certification processes

What is Required (Qualifications):
- 1-2 years of experience in training and development
- Demonstrated ability to manage and supervise a team of trainers
- Strong understanding of Adult Learning Theories and generational strategies
- Excellent communication (oral and written) and presentation skills
- Proficient in Microsoft Office: Word, Excel, and PowerPoint

How to Stand Out (Preferred Qualifications):
- Experience in building and maintaining strong enterprise connections
- Strong organizational skills and ability to multitask in a fast-paced environment
- Basic skills in interpreting reports and analyzing data
- Ability to work independently or with minimal supervision

#CustomerExperience #TrainingSupervisor #CareerGrowth #FunWorkplace #HealthcareBenefits

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