Customer Service Representative Team Lead - National Remote

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading career site as a Customer Service Representative Team Lead responsible for helping consumers with Medicaid services. You will leverage your customer service experience to ensure that individuals receive the support they need, while working in a remote environment. Comprehensive training and a culture of growth await you!

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• 2+ years of Customer Service experience, particularly in insurance or healthcare.
• Familiarity with computer and Windows PC applications.
• Flexibility to work varied shifts including occasional overtime.

Responsibilities

• Taking inbound calls regarding Medicaid services.
• Providing referrals to healthcare providers.
• Verifying Medicaid eligibility using a computer database.

Skills

Strong organizational skills

Ability to understand Medicaid services

Ability to multi-task

Education

High School Diploma / GED

Job description

Customer Service Representative Team Lead - National Remote

Customer Service Representative Team Lead - National Remote

2 days ago Be among the first 25 applicants

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls with questions regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County as well as Medicaid benefit plans.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8- hour shift, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September). It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities

• Taking inbound calls
• Over the phone, research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers.
• Utilize a computer database to verify Medicaid eligibility.
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization.
• Complete additional administrative tasks as assigned that support Care Coordination team.
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September) including the flexibility to work occasional overtime given the business need
  
  

Preferred Qualifications;

• Familiarity working with Financial Health Technology
  
  

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  
  

Soft Skills

• Strong organizational skills
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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