Shift Supervisor — Service & Team Growth

Pura Vida Miami; Miami Beach (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental & 

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami seeks a Store Manager to lead a dynamic hospitality team in a busy lifestyle brand environment. You will coach staff, ensure top-notch customer service, and maintain adherence to food safety standards.

Responsibilities include scheduling, supervising, evaluating performance, and collaborating with the General Manager to uphold company policies while delivering a welcoming, high-quality guest experience.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment
• Minimum 1 year of experience in management in a hospitality environment
• High School Diploma or GED; 2 years college preferred
• Exceptional communication, organizational, and problem-solving skills
• Local/municipal requirements, such as Food Handler certification required
• Experience with guest services management and demonstrates leadership abilities
• Flexibility to work closing shifts and during weekends
• Must be able to frequently lift and/or move up to 50 pounds
• Bilingual proficiency (English and Spanish) is a plus
• Able and willing to close the restaurant as needed, by following all closing procedures

Responsibilities

• Lead by example, demonstrating positivity and clear communication with the team.
• Deliver outstanding customer service, addressing customer needs and resolving issues professionally.
• Motivate and guide team members to surpass customer expectations with swift, friendly service.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing procedures and policies at store level.
• Cover all shifts and support stations as needed.
• Organize, schedule and supervise shifts of team members.
• Monitor employee attendance, punctuality, and time-off requests.
• Assign duties based on roles and skills to optimize productivity.
• Supervise employees and provide assistance to maintain efficiency.
• Conduct performance reviews and provide feedback to management and staff.
• Handle employee requests and address concerns.
• Train new and existing team members on roles and responsibilities.
• Perform other duties to support store operations.

Skills

Leadership

Communication

Customer service

Problem solving

Bilingual English/Spanish

Flexibility

Education

High School Diploma or GED

2 years college preferred

Job description

Pura Vida Miami seeks a Store Manager to lead a dynamic hospitality team in a busy lifestyle brand environment. You will coach staff, ensure top-notch customer service, and maintain adherence to food safety standards.

Responsibilities include scheduling, supervising, evaluating performance, and collaborating with the General Manager to uphold company policies while delivering a welcoming, high-quality guest experience.