Shift Supervisor: Profitability & Guest Service

Firehouse Subs - Palm Beach Gardens; Florida; On-site; USD 38,000 - 48,000; Full time

Job summary

A popular restaurant franchise in New York seeks an accountable Shift Manager to oversee restaurant operations for profitability and compliance with regulations. The role involves providing leadership, ensuring excellent guest service, and supporting the General Manager with hiring, training, and operational initiatives. Applicants should be capable of lifting up to 50 lbs and working long hours on their feet.

Qualifications

• Ability to work on feet for extended periods.
• Ability to lift up to 50 lbs.
• Knowledge of Firehouse Subs® Policies and Procedures.

Responsibilities

• Accountable for profitable operation of a shift.
• Ensure compliance with health and labor regulations.
• Provide leadership to meet standards of service and cleanliness.
• Assist in interviews, hiring, training, and discipline.

Skills

Guest service orientation

Leadership

Knowledge of health regulations

Job description

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT:

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” and mission and vision statements.
• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Actively participates in all Public Safety Foundation initiatives.
• Represents Firehouse Subs® in a professional, positive manner at all times.
• Communicates effectively to the GM/Owner any and all issues that may impact our business.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by GM/Owner.