Shift Supervisor: Pizza Kitchen & Customer Service

Papa John's International; Lancaster (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's International is seeking a Shift Leader to supervise shifts and work areas in a Papa John’s restaurant, ensuring high quality products and customer service while driving restaurant profitability. You will ensure adherence to company policies and local laws, manage staffing coverage, monitor product holding times, and support inventory and cost control using the FOCUS system.

If you are flexible, team-oriented and committed to operational excellence, this role offers responsible

Qualifications

• Adheres to station guidelines including dough management, portioning and product preparation procedures.
• Maintains product quality and customer service while meeting cost and efficiency targets.
• Demonstrates core values, positive attitude and teamwork, with adaptability to change.
• Ensures adequate shift coverage and manages cash, inventory and operations per policy.
• Supports profitability by using the FOCUS system for cost control and budgeting.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Ensure compliance with laws, policies and TM handbook (attendance, safety, security).
• Maintain restaurant cleanliness, food/labor costs, and MCE readiness.
• Manage inventory levels and loss prevention using company systems.

Job description

Papa John's International is seeking a Shift Leader to supervise shifts and work areas in a Papa John’s restaurant, ensuring high quality products and customer service while driving restaurant profitability. You will ensure adherence to company policies and local laws, manage staffing coverage, monitor product holding times, and support inventory and cost control using the FOCUS system.

If you are flexible, team-oriented and committed to operational excellence, this role offers responsible