Shift Supervisor Management Trainee

CVS Health; Santee (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is looking for a Shift Supervisor Trainee to assist in managing store operations and team performance. This entry-level role requires effective communication and customer service skills, along with a high school diploma. Successful trainees will be considered for promotions into supervisory roles after completing the training program, contributing to a positive customer shopping experience.

Qualifications

• Experience in retail preferred.
• Excellent communication skills required.
• Ability to work flexible hours including early mornings and weekends.

Responsibilities

• Supervise staff by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Lead store staff and oversee opening and closing procedures.

Skills

Customer Service

Communication

Analytical Skills

Deductive Reasoning

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support the store management team in executing store operations and enhancing performance while focusing on excellent customer service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise staff by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Deductive reasoning, analytical skills, and computer skills required
• Excellent communication skills required
• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed

The pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacists. Our goal is to make quality care more affordable, accessible, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and eligibility to work in the U.S.

An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.