Shift Supervisor Management Trainee

CVS Health; Eastvale (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee for an entry-level role focused on developing supervisory skills in a retail environment. This position involves working closely with store management to enhance customer service and operational efficiency, preparing trainees for future leadership opportunities within the company.

Qualifications

• Minimum qualifications include a high school diploma or equivalent.
• Preferred retail experience and strong communication skills.
• Flexibility to work early mornings, overnight, weekends, and overtime as needed.

Responsibilities

• Supervise store crew activities, ensuring effective operations.
• Assist customers with questions and promote CVS's customer service culture.
• Lead staff, ensuring smooth operations when no manager is onsite.

Skills

Analytical skills

Communication skills

Customer service

Deductive reasoning

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing assigned tasks to develop supervisory skills, completing basic management and operations training, and understanding key aspects of the business, including building customer loyalty through exceptional service and embracing CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These leadership roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities, including assigning and following up on tasks
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greetings, offers help, thanks customers)
   • Handle customer relations issues according to company policy, fostering positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Experience in retail, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. The role requires flexibility to work early mornings, overnight, weekends, and overtime as needed.

Additional Information:

The pay range reflects the base hourly rate or full-time salary, depending on the position. Actual offers depend on experience, education, location, and other factors.

About CVS Health

At CVS Health, our purpose is helping people on their path to better health through health services, plans, and community pharmacies. We aim to make quality care affordable, accessible, simple, and seamless to promote overall well-being.

Notice

CVS is an Equal Opportunity Employer, providing reasonable accommodations for applicants with disabilities. Applicants must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses, with details available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations.