Shift Supervisor Management Trainee

CVS Health; Imperial Beach (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee who will undergo training to develop supervisory skills and enhance customer loyalty. This entry-level position supports store management in ensuring outstanding service and operational efficiency, preparing candidates for advancement within the company.

Qualifications

• Retail experience is required.
• Flexibility to work various shifts, including early mornings and weekends is necessary.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and promote customer service culture.
• Lead store staff and ensure smooth operations when no manager is onsite.

Skills

Analytical Skills

Advanced Communication Skills

Customer Service

Education

High School Diploma or Equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes training in operations and management, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These roles support store management in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew by assigning, directing, and following up on activities
• Communicate effectively with management and staff

1. Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, help, thank)
• Handle customer relations issues per company policy
• Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

The pay range reflects the base hourly or annual salary, with actual offers dependent on experience, education, location, and other factors.

About the company

CVS Health is dedicated to helping people achieve better health through innovative health services, plans, and community pharmacy services, making quality care more accessible and affordable.

Notice

Talentify is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided for applicants with disabilities. Applicants must complete Form I-9 and provide proof of identity and work eligibility. An AEDT scores job-related skills and responses; details are available on the Talentify website. NYC applicants may request alternative processes or accommodations.