Shift Supervisor Management Trainee

CVS Health; Ladson (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is looking for a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position supports store management by developing leadership skills while ensuring exceptional customer service. Responsibilities include supervising staff, assisting with customer relations, and maintaining operations. The program offers a clear path to promotion upon successful completion.

Qualifications

• High school diploma or equivalent required.
• Experience in retail preferred.
• Excellent communication skills are vital.

Responsibilities

• Supervise store staff by assigning and directing activities.
• Assist customers with questions or complaints.
• Lead staff when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Communication

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic operations and management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training, trainees are considered for promotion to open supervisor positions. These leadership roles involve supporting store management in executing store operations, driving performance, and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads the staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy to ensure a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Deductive reasoning, analytical, and computer skills required
• Excellent communication skills
• Ability to work flexible hours, including early mornings, nights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly or annual salary for positions within this job grade. Actual offers depend on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through our health services, plans, and community pharmacists. Our goal is to make quality care more affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance. Federal law requires new hires to complete Form I-9 and provide proof of eligibility. An Automated Employment Decision Tool will evaluate your skills and responses. For NYC applicants, alternative processes are available upon request.