Shift Supervisor Management Trainee

CVS Health; Riverview (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in health services seeks a Shift Supervisor Trainee in Riverview, Florida. This entry-level role prepares candidates for supervisory positions by focusing on management skills, customer service, and operational tasks. Successful trainees will be promoted to Supervisor positions, overseeing store functions and enhancing customer loyalty through excellent service.

Qualifications

• A high school diploma or equivalent is mandatory.
• Experience in retail is required.
• Must possess analytical, deductive reasoning, and advanced communication skills.

Responsibilities

• Supervise staff by assigning and directing activities.
• Assist customers with queries and ensure satisfaction.
• Support management in executing store operations.

Skills

Analytical skills

Advanced communication skills

Deductive reasoning

Customer service orientation

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic operations and management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees become eligible for promotion to open Supervisor positions. These roles support store management in executing store operations and enhancing performance while fostering customer loyalty through excellent service. When no manager is onsite, the Supervisor leads staff, ensures smooth store operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
2. Work effectively with store management and staff.
3. Supervise staff through assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture: greet, offer help, thank customers.
4. Handle customer relations issues per company policy, ensuring a positive shopping experience.
5. Maintain customer/patient confidentiality.

Minimum requirements include a high school diploma or equivalent. The role also requires experience in retail, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time salary, dependent on experience, education, and location.

About the company

At CVS Health, our purpose is helping people on their path to better health through health services, plans, and community pharmacies. We aim to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

We are an Equal Opportunity Employer, providing accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An Automated Employment Decision Tool will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.