Shift Supervisor Management Trainee

CVS Health; Winter Haven (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is looking for a Shift Supervisor Trainee in Winter Haven, Florida. This entry-level role prepares candidates for supervisory positions, focusing on managing store staff and enhancing customer loyalty through exceptional service. The successful candidate will lead operations in the absence of a manager and ensure a positive shopping experience for customers.

Qualifications

• High school diploma or equivalent required.
• Experience in retail preferred.
• Strong deductive reasoning and analytical skills.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and promote service culture.
• Lead staff and ensure smooth operations when no manager is present.

Skills

Analytical skills

Communication skills

Deductive reasoning

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon completing the training program successfully, trainees are considered for promotion to open supervisory positions. These roles support the store management team by driving store execution and performance, and by building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Flexible schedule, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range represents the base hourly rate or full-time annual salary. Actual offers depend on experience, education, location, and other factors.

About CVS Health

At CVS Health, our purpose is helping people on their path to better health. We offer health services, plans, and community pharmacy services to make quality care accessible and affordable, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. An Automated Employment Decision Tool (AEDT) will score skills and responses. For NYC applicants, alternative processes are available upon request.