Shift Supervisor Management Trainee

CVS Health; Terre Haute (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to develop management skills in retail. This entry-level role prepares individuals for supervisory positions by supervising store activities, enhancing customer loyalty, and ensuring operational efficiency. Ideal candidates should possess a high school diploma and have strong customer service and communication skills.

Qualifications

• Minimum qualifications include a high school diploma.
• Preferred experience in retail, analytical and computer skills.

Responsibilities

• Supervise store activities and manage tasks.
• Assist customers with inquiries and promote service culture.

Skills

Customer service

Communication

Management

Analytical skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned tasks to develop management skills, learns key business aspects like building customer loyalty through exceptional service, and understands CVS/pharmacy culture.

Upon successful completion of the training, trainees are considered for promotion to open supervisory positions. These roles support the store management team in driving store performance and enhancing customer loyalty through excellent service. When no manager is present, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store activities by assigning and directing tasks
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent. Experience in retail, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is required.

The pay range reflects the base hourly rate or salary for the job grade; actual compensation depends on experience, education, location, and other factors.

About the company

CVS Health is committed to helping people achieve better health through innovative health services, plans, and community pharmacy services, making quality care more affordable, accessible, and seamless.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. Federal law requires new hires to complete Form I-9 and provide proof of eligibility. An Automated Employment Decision Tool will score skills and responses. For NYC applicants, alternative processes or accommodations are available.