Retail Management Trainee

Davita Inc.; Concord (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading credit union is seeking a Trainee to learn branch operations and member services. The role involves assisting with financial needs, building relationships, and gaining the skills needed to advance to a Branch Manager position. Candidates should have a strong foundation in customer service and leadership.

Qualifications

• High School Diploma, GED, or equivalent is mandatory.
• Bachelor's degree preferred or equivalent work experience.
• Minimum of 1 year of customer service and/or leadership experience.

Responsibilities

• Assist Branch Management and participate in credit union initiatives.
• Process accounts, loans, and provide member service assistance.
• Achieve individual performance goals and participate in continuing education.

Skills

Human relations skills

Verbal communication

Written communication

Coaching skills

Leadership skills

Ability to prioritize tasks

Understanding of banking operations

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Job Description:

Position Summary:

The Trainee's essential responsibility is to learn branch operations, compliance, risk management, security, and operational controls while providing high-quality member service. The role involves assisting members with financial needs, building relationships, and developing the skills to recommend appropriate credit union products and services. The goal is to gain the knowledge and experience required to become a Branch Manager for the credit union.

Primary Responsibilities & Duties

• Assist and support Branch Management by acting as a service center leader, actively participating in projects and events to promote and raise awareness of the credit union.
• Make quality decisions regarding deposits and loans, following all procedural and regulatory requirements.
• Process new and existing accounts, IRAs, CDs, HSAs, loan applications, and other basic lending functions, adhering to established guidelines and procedures.
• Resolve complex problems through research, using open-ended questions, and ensuring member satisfaction through consistent follow-up.
• Achieve individual performance goals as directed by District Managers.
• Provide operational and member service assistance to teller staff.
• Participate in continuing education as assigned.
• Float and assist multiple branches within the credit union after completing the initial 4-6 month training period.
• Perform other miscellaneous responsibilities as assigned to ensure efficient branch operations.

Specific Skills

• Skills to be attained during training; not required at the time of hire.
• Excellent human relations skills, including verbal and written communication.
• Understanding of Everwise philosophy, vision, and strategic objectives, with the ability to communicate them effectively.
• Strong coaching, development, and leadership skills, with a basic understanding of Human Resource practices.
• Solid background in branch operations, procedures, and security policies.
• Positive leadership during change and fostering open communication.
• Self-driven and goal-oriented.
• Ability to organize and prioritize daily tasks.
• Basic understanding of computer applications related to banking operations.

Accountability

• Personal lending limits vary based on experience and loan decision quality.
• Responsible for promoting service expectations, ensuring quality member service, protecting assets, and maintaining a strong sales record.
• Participate in community service and promotional events to foster personal development and promote a positive image of the credit union.
• Understand and apply policies related to the Bank Secrecy Act (BSA/AML, CIP, OFAC).
• Meet performance management goals as agreed with supervisors.

Minimum Requirements

• High School Diploma, GED, or equivalent.
• Bachelor's degree preferred or equivalent work experience.
• Minimum of 1 year customer service and/or leadership experience, whether on a college campus, in the community, or in the workplace.

Everwise is an equal opportunity employer committed to creating an inclusive environment for all employees.