Shift Supervisor Management Trainee

CVS Health; Georgia; On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is looking for a Shift Supervisor Trainee to develop supervisory skills through management training and key operational understanding. This entry-level position supports store management by driving performance and ensuring smooth operations during managers' absences. Candidates should possess a high school diploma and relevant retail experience, with a focus on customer service and scheduling flexibility.

Qualifications

• Retail experience is preferred.
• Flexibility to work various shifts including overnights and weekends.
• Ability to effectively communicate with staff and management.

Responsibilities

• Supervise store staff and ensure effective operations.
• Assist customers with questions and promote CVS customer service culture.
• Handle customer relations issues per company policy.

Skills

Analytical skills

Advanced communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing assigned work to develop supervisory skills, completing management training, and understanding key aspects of the business, including building customer loyalty through excellent service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management by driving store performance and ensuring smooth operations, especially in the absence of a manager, where they lead staff and oversee opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture: greet, offer help, and thank customers
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain confidentiality of customer/patient information

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work various shifts including early mornings, overnights, weekends, and overtime as needed.

Additional Information:

The pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs, making healthcare more affordable, accessible, and seamless.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and comply with all federal employment laws. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and present proof of identity and eligibility to work in the U.S. An Automated Employment Decision Tool will score your skills and responses. For NYC applicants, alternative processes are available upon request.