Shift Supervisor Management Trainee

CVS Health; Cartersville (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Shift Supervisor Trainee in Cartersville, GA, to develop supervisory skills through management training. Responsibilities include overseeing store crew activities, ensuring customer satisfaction, and managing day-to-day operations. This entry-level position is ideal for individuals with a passion for retail and customer service, offering a pathway to supervisory roles upon successful performance.

Qualifications

• Retail experience is preferred.
• Flexibility to work various shifts.
• Computer skills and deductive reasoning are essential.

Responsibilities

• Supervise store staff and manage crew activities.
• Assist customers with inquiries and ensure a positive shopping experience.
• Lead store operations in the absence of management.

Skills

Analytical skills

Communication skills

Customer Service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to develop supervisory skills, completing basic management training, and understanding key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support the CVS Store Management team by driving store execution, enhancing performance, and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff.
   • Supervise store crew by assigning, directing, and following up on activities.
   • Communicate effectively with management and staff.
2. Customer Service
   • Assist customers with questions, problems, and complaints.
   • Promote CVS customer service culture by greeting, offering help, and thanking customers.
   • Handle customer relations issues according to company policy, ensuring a positive shopping experience.
   • Maintain customer/patient confidentiality.

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnight, weekends, and overtime as needed is required.

Additional Information:

The pay range reflects the base hourly rate or full-time salary, depending on the position. Actual offers depend on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through accessible, affordable, and seamless health services, plans, and community pharmacy support.

Notice

We are an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000.

All new hires must complete Form I-9 and show proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool will evaluate skills and responses. For bias and data use info, visit www.talentify.io/bias-audit-report. NYC applicants can request alternative processes or accommodations at [e-mail] or 407-000-0000.