Shift Supervisor Management Trainee

CVS Health; Ruckersville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to develop supervisory skills for future roles within the company. This entry-level position focuses on customer service excellence, team leadership, and operational efficiency, preparing trainees for career growth within CVS. Candidates should be flexible, have retail experience, and possess strong communication abilities.

Qualifications

• Retail experience is required.
• Advanced communication skills are necessary.
• Flexibility to work various shifts is crucial.

Responsibilities

• Supervising store crew and ensuring tasks are completed.
• Assisting customers with questions and complaints.
• Leading staff when no manager is present.

Skills

Analytical skills

Communication

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support the store management team by driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent. The role requires retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Salary ranges depend on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy efforts. Our goal is to make quality care accessible, affordable, and seamless to support overall well-being.

Notice

CVS is an Equal Opportunity Employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.