Shift Supervisor: Lead Store Ops & Customer Experience

CVS Health; North Easton (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Massachusetts is seeking a Shift Supervisor to support the CVS Store Management team in driving store execution and customer service excellence. You will lead operations when managers are not onsite and ensure opening/closing procedures are completed accurately.

This role emphasizes supervision, communication, and merchandising tasks while maintaining patient confidentiality and a positive shopping experience for all CVS customers.

Qualifications

• Deductive reasoning ability and analytical skills.
• Advanced communication and supervision capabilities.
• Ability to work a flexible schedule, including mornings, overnight and weekend shifts.

Responsibilities

• Lead store staff in the absence of management to ensure smooth operations.
• Assist customers and resolve questions or complaints, upholding CVS customer service culture.
• Merchandise, stock shelves, and manage displays, pricing, and weekly promos.
• Maintain customer confidentiality and support store policies.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health in Massachusetts is seeking a Shift Supervisor to support the CVS Store Management team in driving store execution and customer service excellence. You will lead operations when managers are not onsite and ensure opening/closing procedures are completed accurately.

This role emphasizes supervision, communication, and merchandising tasks while maintaining patient confidentiality and a positive shopping experience for all CVS customers.