Shift Supervisor — Lead Shakes, Train & Delight Guests

MilkShake Factory Coconut Point; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Chill work attire

Rapidly growing concept

Chocolate-tasting expertise

Friendly team and local community

Room to grow internally

Job summary

MilkShake Factory Coconut Point in Fort Myers is seeking a Shift Supervisor to keep operations smooth during scheduled shifts, leading team members and delivering a fun, professional retail experience.

You will train teammates, manage openings and closings, delight guests with friendly service, upsell thoughtfully, and ensure high food safety and quality while reporting to store management.

Qualifications

• Proven ability to work in a fast-paced team environment while demonstrating leadership.
• Strong communication and interpersonal skills with exceptional customer service.
• Ability to manage labor and respond to business activity.
• Attention to safety and detail.
• Manual dexterity and good hand-eye coordination.
• Previous customer service and cash-handling experience.
• Available to work flexible hours, including mornings, evenings, weekends, and holidays.
• High school diploma or GED.
• Must be able to stand for up to 4 hours and lift up to 25 pounds.

Responsibilities

• Open and close the store, solo or with the team, and maintain a welcoming environment.
• Lead Team Members with clear feedback and coaching.
• Keep the store manager informed on performance.
• Deliver top-notch customer service and maintain brand enthusiasm.
• Boost sales with sampling and product recommendations.
• Master the making of milkshakes, sundaes, and chocolates per recipes.
• Resolve customer complaints maintaining a cool demeanor.
• Maintain organization of stockrooms, coolers and displays.
• Prepare the environment for promotions with seasonal updates.
• Follow cash handling policies and ensure accuracy.
• Uphold food safety and quality standards and report concerns.
• Take on additional duties with energy.

Skills

Customer Service

Leadership

Team Training

Communication

Cash Handling

Education

High School Diploma or GED

Job description

MilkShake Factory Coconut Point in Fort Myers is seeking a Shift Supervisor to keep operations smooth during scheduled shifts, leading team members and delivering a fun, professional retail experience.

You will train teammates, manage openings and closings, delight guests with friendly service, upsell thoughtfully, and ensure high food safety and quality while reporting to store management.