Shift Leader: Chocolate & Dessert Shop

MilkShake Factory Old Town; Fort Collins (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free shift shake

Casual dress code

Employer-paid ServSafe certification

Professional development opportunities

Community-focused local business

Job summary

MilkShake Factory Old Town in Fort Collins, CO is seeking a Shift Supervisor who thrives on leading people, upholding high standards, and growing with a locally owned shop. You will guide daily shifts, coach team members, and ensure exceptional service and product quality in a welcoming environment.

Responsibilities include training staff, maintaining cleanliness, managing inventory and safety, and adapting to business needs.

Qualifications

• Supervisory or shift leadership experience preferred.
• Strong communication, delegation, and problem-solving skills.
• Attention to cleanliness, presentation, accuracy, and safety.
• Must hold ServSafe certification or obtain within 30 days

Responsibilities

• Lead shifts, delegate tasks, and verify that opening, closing, and daily responsibilities are completed correctly.
• Train and coach team members, provide constructive feedback, and communicate performance concerns to management.
• Set a positive example, promote teamwork, and help create a professional, enjoyable work environment.
• Welcome guests, answer questions, offer samples, recommend products, and resolve concerns professionally.
• Prepare milkshakes, sundaes, and dipped chocolates according to recipe, quality, and presentation standards.
• Maintain cleanliness throughout the store, including the dining room, restrooms, equipment, service areas, and back-of-house spaces. Assign tasks and check completed work.
• Assist with stocking, inventory, product rotation, waste reduction, seasonal displays, and signage.
• Follow cash-handling procedures and ensure team members do the same.
• Adjust priorities to business volume, keeping the team productive and supporting appropriate staffing and labor management.
• Reinforce food safety, sanitation, and workplace safety procedures. Promptly report equipment, safety, or product-quality concerns.
• Perform other duties as assigned

Skills

Leadership

Communication

Problem-solving

Attention to detail

Cash handling

Reliability

Education

High school diploma or GED

Tools

POS systems

Job description

MilkShake Factory Old Town in Fort Collins, CO is seeking a Shift Supervisor who thrives on leading people, upholding high standards, and growing with a locally owned shop. You will guide daily shifts, coach team members, and ensure exceptional service and product quality in a welcoming environment.

Responsibilities include training staff, maintaining cleanliness, managing inventory and safety, and adapting to business needs.